Global Resource Capacity Manager – SaaS Professional Services (Remote)

We are seeking a dynamic and strategic Global Resource Capacity Manager to lead our resource planning efforts in a fast-paced, growing SaaS professional services environment. This role is critical in moving the organization from a primarily manual resource management process to a more structured and forward-thinking model. You will be responsible for driving long-term resource planning, ensuring the right mix of resources is available to meet both current and future demand, while also implementing efficient processes to optimize resource allocation and team utilization.

THE OPPORTUNITY

• Strategic Resource Planning: Lead the development and implementation of a long-term resource planning strategy to ensure sufficient capacity for current and future projects, looking 4+ quarters ahead. Growth will be accomplished with internal hires and strategic partners Collaborate with leadership to anticipate future demand and align resource strategies with organizational goals and business growth. Scale our resource management processes that enhance visibility and predictability across teams.
• Resource Allocation & Forecasting: Oversee the allocation of resources across multiple ongoing and upcoming projects, with a focus on proactive planning. Maintain accurate forecasting of resource capacity, including hiring needs, skill gaps, and potential risks. Oversee bench time management and resolution - work to find other billable tasks or training opportunities for the team members. Understand any resource contention issues then work with leadership to resolve it with a customer success mindset. Partner with HR and finance teams to align resource needs with recruitment pipelines, ensuring the organization is prepared for peak demand periods.
• Leadership & Stakeholder Management: Provide strong leadership, mentoring and guiding teams on how to evolve resource management best practices. Serve as a key advisor to senior management, providing data-driven insights on resource availability, capacity constraints, and utilization trends. Engage with project managers, delivery teams, and department heads to ensure alignment of resources with project timelines and client expectations.
• Process Improvement & Tool Implementation: Identify and lead initiatives to automate resource management processes, transitioning from manual systems to technology-driven solutions. Evaluate and implement resource management tools and systems that streamline capacity planning and utilization tracking. Develop and manage dashboards and reports to provide real-time insights into resource allocation, availability, and utilization.
• Utilization Management: Track and report on resource utilization, ensuring that teams are operating at optimal efficiency while balancing workloads to avoid burnout. Develop key performance metrics for resource management, ensuring transparency in reporting to leadership and stakeholders. (e.g. lagging and leading indicators)
• Capacity …