Global Network Operations NOC III - Optical Transport (3rd Shift) - REMOTE USA

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Global Network Operations NOC III - Optical Transport (3rd Shift) who will be responsible for providing advanced technical support to maintain products and services, perform testing and coordination, use of CLR, vendor management, escalations, and other duties related to maintaining the network. Works independently under minimal supervision. The Global Network Operations NOC III - Optical Transport (3rd Shift) performs a wide spectrum of moderately difficult assignments requiring alternative analysis, innovation, and judgement.

*This role has a schedule of Mon, Tue, Wed, Thu - 10:30p CT - 8:30a CT.

NOTE: We are open to a remote role and will accept applications for any city within the United States.

Responsibilities

• Performs advanced troubleshooting/diagnostics to identify problem areas for resolution

• Create and deploy Maintenance Requests for after-hours network augments

• Work directly with the NCC and TAC for overall health of the network

• Tracks trouble resolutions, provides ticket updates and other information to customers

• Runs tests, checks processes, and assists with repair coordination activities

• Coordinates with technicians and dispatches field technicians to provide maintenance/repairs and service

• Gathers information and provides network data analysis

• Provides technical consultation/coaching, and mentoring for technicians and staff

• Work directly with vendors as required for special network deployments

• Constantly watching the network for issues and alerting the NCC when one is identified

• Running scripts across the network looking for inconsistencies or required updates

• Work directly with telemetry when console access to all devices is not provided or down

Qualifications:

• Minimum of 5 (five) years working in a service provider role

• Proficient with SONET/DWDM Network Configurations

• Ability to create/modify DWDM/SONET services (DS3 to 100GIG)

• Must have experience with Ciena 6500 - or - Infinera - or - Alcatel PSS-32/16 - Experience with all is preferred

• Optical vendor certifications, preferred (Ciena / Infinera / Nokia)

• Working knowledge of IP Network concepts

• Experience with vendor deployment of new gear

• Technical Project Management experience

• Excellent verbal and written communication skills

• Detail oriented

• Flexible and adapts well to a constantly changing environment

• Experience managing technical projects

• Flexible schedule to support the deployment of after-hours maintenance requests

Base Pay Range: $31.06 - $41.10 USD/hour, commensurate with experience.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.