Global Leader, Clinical Operations (Patient Support Programs)

Job Title: Global Leader, Clinical Operations (Patient Support Programs)

 

Job Description: At BrightInsight, we're building a team of brilliant individuals to drive the success of a tech-enabled healthcare business model that will transform the healthcare landscape. People are the most critical ingredient to our success.

BrightInsight’s team construct, a collaboration with major players in tech, healthcare and life sciences, is committed to conduct cutting-edge research in tech-enabled health care and incubate data-driven digital and non-digital solutions which aim to improve a person’s health outcomes, the lives and ability for families to support and care for their loved ones, clinicians’ experience, and to reduce health care costs.

We seek a talented Global Leader of Clinical Operations for Patient Support Programs to join our dynamic team. This role will be pivotal in shaping and executing our global patient support strategies across various therapeutic areas, ensuring seamless delivery of services that enhance patient adherence, engagement, and satisfaction.

Key Responsibilities:

• Leadership and Strategy: Lead the development and execution of global clinical operations strategies for patient support programs, aligning with overall business objectives and therapeutic area goals.
• Operational Excellence: Oversee the operational aspects of patient support programs from inception through implementation, ensuring compliance with regulatory requirements and industry standards.
• Cross-Functional Collaboration: Partner closely with cross-functional teams including Medical Affairs, Market Access, Commercial, Regulatory Affairs, and IT to integrate patient support initiatives into broader brand strategies.
• Vendor Management: Manage relationships with external vendors and service providers to ensure high-quality service delivery and adherence to service level agreements (SLAs).
• Team Excellence: Build, motivate and drive performance of health coaches, nurses, dieticians, educators in multiple countries.
• Training and Development: Provide training for clinical staff to ensure they are knowledgeable about the protocol and regulations, stay updated on industry trends and advancements in clinical operations and drive initiatives to enhance the efficiency and effectiveness of clinical processes.
• Data Analysis and Reporting: Utilize data analytics and insights to monitor program performance, identify trends, and drive continuous improvement initiatives.
• Risk Management: Proactively identify risks and implement mitigation strategies to ensure program success and patient safety.
• Compliance: Ensure all activities and operations comply with regulatory requirements, industry standards, and company policies.

Qualifications: Education:

• Advanced degree in life sciences, pharmacy, nursing, or related
• MBA or equivalent business experience

Experience:

• Minimum of 10 years of …