GIP Claims Case Manager

Working Hours: This role is available on a part-time, job-share, or full-time basis

Location: Flexible 

Salary: £26,000 - £33,000 per annum, depending on experience 

Closing Date: 8th February 2025

The opportunity: 

As a result of the exciting growth within Zurich Corporate Risk, we are looking for an experienced Income Protection Claims Case Manager to join us on a permanent basis. Customer service is so important to us so if you share our passion for putting customers first, we would love to hear from you! 

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need. 

What will you be doing? 

As the Claims Case Manager, you will provide expert claims assessment and management to our portfolio of Group Income Protection Claims. You will build trust-based relationships with a portfolio of customers and be required to manage your own caseload of claims. 

You will assess new claim notifications and conduct proactive reviews of claims in payment, liaising with our Rehabilitation Team where needed. You will provide robust and sensitive technical claims management, including information gathering over the telephone with all parties as well as requesting and assessing claims evidence, to ultimately enable decision making and reviews. Some cases will require you to communicate effectively and sensitively with vulnerable customers, which may also necessitate some difficult conversations. 

Who are we looking for? 

• Claims management experience and preferably CII Claims qualifications (but this isn’t essential) 
• Passionate about customers and driving through Continuous Improvement 
• Ability to cope with varying workloads, pressures, and priorities 
• Excellent verbal and written communication skills with the ability to quickly establish professional and effective working relationships with your customers 
• Able to communicate effectively and sensitively with vulnerable customers, which may also necessitate some difficult conversations 
• Excellent judgement and decision-making skills 
• Personal contribution into our positive and supportive team culture 
• Excellent attention to detail, with strong focus on quality and root …