German Speaking Application Manager

ABOUT THE COMPANY

LITIT, a joint venture between NTT DATA and Reiz Tech, is a company with deep-rooted industry know-how, dedicated to innovation within the IT sector. Its primary focus is delivering high-quality solutions in the DACH region. With a commitment to excellence, LITIT combines the best of German precision, Japanese work ethics, and Lithuanian talent to provide unparalleled IT service and support to its clients.

ABOUT THE CLIENT

Our client is a leading global telecommunications provider, recognized for its commitment to delivering cutting-edge technology solutions and connectivity services. With a strong focus on innovation, they serve millions of customers worldwide, offering a comprehensive range of services from mobile communications to high-speed internet and enterprise solutions.

ABOUT THE ROLE
We are seeking a highly skilled Application manager to join our team. In this role, you will play a critical part in maintaining and improving the security and operational integrity of our client’s applications and systems. You will manage a variety of processes, including roles and authorization, application monitoring, and ITIL support, while driving process automation and documentation. The position requires flexibility, including occasional weekend work and on-call shifts, to ensure continuous, reliable service.

RESPONSIBILITIES

• Manage and implement roles and authorization concepts, including ZAM (central access management) and other related processes.
• Support the Internal Control System (ICS) and Project Security Agreement (PSA) processes, including the creation of Security Concepts (SDSK).
• Oversee the Incident, Fulfillment, and Authorization (IFA) process, including troubleshooting and issue resolution.
• Provide support for all ITIL processes, ensuring best practices in service delivery and process management.
• Participate in MI (Management Information) calls and provide timely updates on operational metrics.
• Ensure effective application monitoring, with the use of tools such as ELK, Kibana, Prometheus, and Grafana.
• Manage certificate lifecycle, ensuring timely renewals and compliance with security standards.
• Develop, document, and automate processes to enhance operational efficiency.
• Contribute to the continuous integration and continuous delivery (CI/CD) pipeline using tools like GitLab and ArgoCD.
• Take part in on-call rotations and occasional weekend shifts to provide operational support outside regular office hours.

REQUIREMENTS

Technical Skills:

• Strong understanding of roles and authorization management, including ZAM.
• Experience with ICS, PSA, SDSK, and IFA processes.
• Proficiency in application monitoring tools (ELK, Kibana, Prometheus, Grafana).
• Familiarity with CI/CD practices and tools, especially GitLab and ArgoCD.
• Solid knowledge of ITIL processes and experience supporting them.
• Ability to troubleshoot and resolve issues within complex processes.
• Experience in process automation and documentation.
• Advanced English and German skills for effective business communication.

Soft Skills:

• Strong problem-solving skills and ability to work independently.
• Team-oriented mindset and excellent communication abilities.
• Flexibility and reliability for on-call duty and weekend shifts.
• Attention to detail and commitment to maintaining high standards in operational support.

WHAT WE OFFER

• Learning opportunities with compensated certificates, learning lunches, and language lessons.
• Opportunity to switch projects after one year.
• Team building and victory celebration compensation every quarter.
• Office in Vilnius, Lithuania that offers themed lunches and a pet-friendly environment.
• Remote work opportunities.
• Flexible time off depending on the project.
• Mental health support, including psychologist consultations and seasonal activities with colleagues.
• Health insurance for Lithuanian residents.
• Referral bonuses.
• Loyalty days.
• Recognition of important occasions in your life.