German & English-speaking Diamond Support Account Manager, Budapest Hungary

German & English-speaking Diamond Support Account Manager, Budapest Hungary

ASEA is looking for a talented and enthusiastic German & English-speaking Diamond Support Account Manager, Customer Service to join our team. ASEA, a global leader in cellular health, is dedicated to providing a sustainable lifestyle by delivering high-quality health products through a direct-selling distribution model. ASEA offers first-to-market products that affect health at the genetic level. We're regularly included on Utah's Best Places to Work and have a tight knit team that works hard and plays hard. This position is a fully remote position that works closely with our corporate office and supports associates in their respective market.

SUMMARY:

The Diamond Support Account Manager assists top ASEA distributors and customers on inbound and outbound phone calls. This position will resolve problems, answer inquiries, and act as an information source for associates in German and English.

WORKING SCHEDULE

• 40 hours per week
• Fully remote, virtual training and communication daily
• 8am-4pm
• Pay: 550,000 - 650,000 HUF before taxes and deductions

RESPONSIBILITIES:

• Answer phone and email inquiries and resolve concerns by clarifying root problems, researching answers, providing information, and exploring alternative solutions.
• Provide customers with product and service information.
• Fulfill requests, complete transactions, and enter new customer information into the system accurately.
• Follow up to customer calls and escalate unresolved problems where necessary.
• Answer questions, train, or may be asked to cover for supervisors if needed.
• Update job knowledge by participating in training and educational opportunities.
• Work as an integral part of the call center team.
• Follow all call documentation requirements.
• Other duties as assigned.

QUALIFICATIONS:

• High school diploma or equivalent.
• Hungarian, Czech, Norwegian, Romanian, Swedish, or Italian language a plus!
• 2 years' experience in customer service.
• Experience with Direct Sales or Network Marketing industry strongly preferred.
• Strong communication and organizational skills.
• Able to work independently and be an adapt problem solver.
• Friendly, flexible, dependable, and professional.
• Great attention to detail and ability to multitask.
• Computer literate in Microsoft Office, internet, and CRMs.
• Ability to navigate virtual platforms.

If you'd like to be part of a great team, are ready to take on a challenge and make a difference within our company, apply today. We offer a competitive wage, recognition programs, and a great team!