General Manager

General Manager

Department: Operations

Employment Type: Full Time

Location: PipeDreamsHQ - Remote U.S.

Compensation: $150,000 - $200,000 / year

Description

You will manage and grow a high-volume, residential HVAC service provider in both revenue and profitability using your positive attitude, genuine care for all employees, and ability to tackle small details without ever losing sight of the big picture. You will use your proven service industry experience and business acumen to drive and grow revenue and ensure success. Maintaining and growing customer relationships, employee motivation, and revenue streams will enable you to crush goals and reap rewards. Great working relationships with colleagues, other managers, owners and associates with an upbeat team spirit will be contagious and paramount.

Key Responsibilities

• Promote a team culture that believes in delivering excellent customer service
• Champion key business metrics and reporting, managing business units based on their metrics-based goals
• Communicate and implement our vision, mission and overall direction.
• Ensure that the direction is communicated in a way that allows every employee to believe that they are part of something bigger than themselves and that their role is strategically important to the company
• Lead managers of other divisions
• Drive sales by following the company's process and training
• Help implement the strategic plan for the company and work with all levels of the organization to execute
• Have awareness of the competitive landscape, opportunities for expansion, customers, markets, industry developments and standards
• Evaluate success or failure using a set of strategic performance indicators
• Manage and develop staff, including hiring, terminating, and disciplining of employees. setting schedules, work priorities, conducting staff meetings, coaching employees, evaluating performance, and directing work assignments to ensure effective use of resources and customer satisfaction
• Evaluate workload in a way that best utilizes manpower and maximizes profits
• Ensure all processes and procedures are followed
• Observe all safety and company rules and regulations in the performance of duties
• Delivery of goals and metrics for assigned team; ensure goals are met monthly
• Oversee facility and equipment maintenance; ensure that assets are protected and controlled
• Maintain an organized and clean work environment
• Generate reports and measures of departmental operations
• Monitor inventory, tools and vehicles
• Help to resolve customer issues and complaints to ensure customer satisfaction
• Ensure proper materials and equipment are ordered and dispersed
• Instruct technicians on proper use of materials and quality workmanship
• Maintain ongoing training of technicians
• Ensure employees have and maintain proper tools
• Evaluate staff to determine training requirements

Requirements

• Minimum of 5 years’ experience in an HVAC/Plumbing/Home Services business management role including KPI/P&L
• Nexstar and ServiceTitan familiarity
• Excellent management and supervisory skills
• Understanding of the principles of quality management with respect to effective communication
• Experience with management and conflict resolution
• Level personality with a drive for success
• Strong organizational skills, manage multiple tasks, prioritize and meet deadlines
• Ability to adapt to a very fast-paced environment and deadlines
• Strong attention to detail
• Excellent interpersonal and communication skills, both written and oral
• Deliver a high level of customer service on a consistent basis
• Ability to motivate a team
• Ability to pass a drug test, background screening and possess a clean driving record

Benefits

• Quarterly Bonus
• Full time with overtime as necessary
• Health, Dental, Vison insurance
• Paid holidays, sick days and vacation
• 401K
• Company Stock Options

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