General Adjuster - PI

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$101,300.00 - $167,000.00

Target Openings

1

What Is the Opportunity?

Under general supervision this job is responsible for adjusting and providing expertise in adjusting large, complex property claims in excess of $250,000 (with an average value of $650,000 (+) including Personal property and AE losses. Managing large building losses and write estimates of repairs on both fully assigned and co-adjusted claims while applying technical expertise and experience. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence.

What Will You Do?

• CLAIM HANDLING:
• Adjusting/co-adjusting/ supervising large, complex property claims with an anticipated exposure in excess of $250K.
• Developing scope of building and contents losses; writing repair estimates and direct scope of loss; securing agreed prices with contractors; evaluating losses and assessing the types of experts needed.
• Participating as storm team member to handle large storm/catastrophe losses.
• Evaluating and investigating fraud and arson cases; directing/ managing investigations with experts.
• Qualifying as expert and testifying as to findings in court as appropriate.
• Investigate facts of loss and coverage; evaluating, negotiating or declining settlement of claim.
• Investigating, recognizing and developing subrogation and salvage recovery potential.
• LEADERSHIP:
• Selecting and supervising legal counsel for litigation management.
• Training one-on-one in co-adjusted claims, including taking a claim rep or supervisor to loss site.
• Conducting field office training sessions and/or coordinating the training needs of the field offices. Providing ongoing counsel regarding conflict/problem resolution and verification of work performance goals.
• COMMUNICATIONS/INFLUENCE
• Interacting with agents and brokers on a regional basis for customer service.
• Contacting and managing experts.
• Communicating claim status and summarizing claim activities to field offices.
• Consulting with the field offices on issues of coverage and damages.
• Supporting marketing departments in attracting and retaining crucial SAM/CAM accounts.
• OTHER ACCOUNTABILITIES
• Establishing and operating storm offices in situations that do not qualify for a CAT coordinator/ supervisor at request of field office.
• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
• Other duties as assigned.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's Degree or equivalent experience.
• Qualified candidate should have five to seven years of property adjusting experience.
• Advanced communication skills are necessary to understand, interpret and convey highly technical information to others.
• Expert/mastery knowledge or skill level in claims.
• Basic working knowledge/ skill level in accounting, administrative support, products, financial analysis, litigation, mathematics/statistics, and Excel, Word, PowerPoint and business lines products.
• Experience in adjusting complex additional living expense losses, and proficiency in personal property coverage evaluation is also needed.
• Demonstrates creative problem solving and analytical skills.
• Sense of urgency and ability to prioritize.
• Candidate must be extremely organized and possess strong investigative skills.
• Ability to plan and coordinate with other organizational units and resources.

What is a Must Have?

• High School Diploma or GED required.
• A minimum of five years of Property adjusting experience required.
• Valid Driver's License required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. 

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

Apply