Game Support Representative - Temporary/Contingent

At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in!

We are seeking a Game Support Representative- Temporary Contract who loves Wizards products and is passionate about customer service! This is an entry-level role that will represent Wizards of the Coast by interacting directly with our customers.

What you’ll do:

• Provide excellent customer service via email through our CRM for all of Wizards' products, both analog and digital.

• Provide service through email, phones, and chat based on product and type of contact.
• Identify, troubleshoot and resolve issues that are within the authority of this job using provided support documentation and recognize when issues must be elevated.
• Keep up to date on Wizards’ products and public-facing communications about products we and our licensed partners release.

What You’ll Bring:

• High School Diploma or equivalency is required.

• Customer Service: 2+ years experience working in consumer customer service. Accustomed to working in a fast-paced, aggressive, and entrepreneurial environment with an advanced understanding of customer service principles, skills, processes and techniques.
• Ability to craft clear, customer-facing and internal communications with little to no grammatical errors.
• Initiative: A willingness to investigate issues per documented processes and provide recommendations for updates as needed.
• Product Familiarity: An understanding of what customers genuinely care about with product issues they encounter.

Nice to Have:

• Call center experience and familiarity with MS Office Suite, Zendesk, and Confluence.

Additional Details:

Please note that this is a contract role providing services to Wizards through an external staffing partner. If you are selected for this role, you will be employed by Eastridge and will not be an employee of Wizards.

• Employment Type: Contractor/Temporary
• Location: Fully Remote
• Duration: 6 months with a possibility for extension to 12 months
• Pay Range: $18-24/hour
   

In compliance with local law, we are disclosing the hourly pay range for this role.

Eastridge offers a comprehensive benefits package, including:

• Medical

• Dental
• Vision
• Health savings accounts
• Employee assistance program
• 401(k) retirement plan
• Employee Stock Ownership Plan
• Paid Sick Leave (variable based on location)
• Paid Time Off and Holiday Pay

In compliance with local law, we are disclosing the compensation range for this role. The range listed is just one component of Wizards of the Coast’s total compensation package for employees. Employees may also be eligible for annual and long-term incentives. In addition, Wizards of the Coast provides a variety of benefits to employees. Here’s a look at what your benefits package may include: Medical, Dental & Vision Insurance, Paid Vacation Time & Holidays, Generous 401(k) match, Paid Parental Leave, Volunteer Program, Employee Giving & Matching Gifts Programs, Tuition Reimbursement, Product Discounts, and more.

Wizards is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.

We are an Equal Opportunity / Affirmative Action Employer

The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you are selected to move forward in our application process and need to request an accommodation, please let your recruiter or coordinator know.

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