Funding Manager, West

Why Join Us? 

At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you’ll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond.   
 
To learn more about what we make possible, meet some of our customers or take a look at some of our solutions. 

JOB SUMMARY:

The Funding Manager is responsible for managing the day-to-day operations of the funded sales, repair, and rental order pipeline. The Manager supervises the West Coast Funding team and provides support to the field service staff.  Supports the attainment of revenue goals by ensuring that funding cases are processed in accordance with third party criteria on a timely basis while achieving both order volume and funding packet quality. Leads Funding operations within district, drive stakeholder collaboration, and implement strategic improvements to ensure compliance and revenue growth.

***This role requires the candidate to be living in the Western United States***

KEY RESPONSIBILITIES:

• Oversee all facets of the daily operation of the Funding Department ensuring compliance with state and federal laws, policies, and regulations.

• Supervise, train, coach, and mentor staff.  Communicate and lead the team to meet revenue and forecasting goals.

• Initiate and monitor action plans when business results are not meeting established operational targets or indicate future operational performance issues 

• Innovative mindset to create new, effective solutions

• Maintain internal controls over funded sales pipeline and monitor incoming funding requests, third party submissions, authorization approvals, and order processing ensuring compliance with established policies and procedures.

• Actively engage in process improvement initiatives and ensure that established policies and procedures are implemented and sustained

• Respond to escalated issues involving customer inquiries, sales staff concerns and third-party payers

• Help to drive and track KPI’s and monthly sales goals across the department.

• Communicate frequently with employees, management staff, field staff, SLP’s, insurance provider personnel, educational or government institutions, clients, and family members on funding requirements and authorization requests.

• Assist the Director of Funding in the development of new initiatives to drive top line sales growth, reduce cycle time, and improve inter-departmental operations

• Provide education support on the funding process and communicate funding related problems with third party payers and changes in funding requirements.  Update funding policies and procedures as warranted.

• Perform various other duties as assigned

MINIMUM QUALIFICATIONS 

EDUCATION / EXPERIENCE REQUIREMENTS:

• Bachelor Degree and 5+ years’ experience in funding authorization or supervision preferred
• Previous management or leadership experience preferred.         

COMMUNICATION SKILLS:

• Strong Oral and written communication skills
• Strong Presentation skills
• Interpersonal, collaboration, and teaming skills

MINIMUM QUALIFICATIONS (CONTINUED)

COMPUTER OR TECHICAL SKILLS:

•  MS Office Outlook, Word, Excel, and PowerPoint, Teams/Zoom

OTHER SKILLS REQUIREMENTS:

• Adaptability: Easily adjusts to changing demands and maintains composure under stress​
• Problem-solving: Analyzes complex situations and implements effective solutions​
• Initiative: Takes proactive actions to achieve goals and drive improvements​
• Leadership: Inspires and guides teams, fostering a culture of collaboration and continuous development
• Ability to perform multiple functions both quickly and effectively while achieving results
• Able to work independently and maintain composure during stressful situations
• Ability to support and engage staff remotely/virtually
• Ability to lead change
• Problem solving skills
• Strategic planning, organized, technology focused       

The estimated starting salary range for this role will be $64,000- $105,000 depending on a variety of factors including candidate qualifications and geographic differentials

Our Values: 

At Tobii Dynavox, our mission guides what we do, and our values guide us in how we do it. Across the organization, we are committed to being Collaborative, Considerate, Curious and Courageous.  We build a trusting environment where every team member prioritizes our customers with empathy and insight. Bold ideas and learning lead to impactful solutions. Driven by curiosity, we continuously challenge the status quo to create meaningful, customer-focused solutions for our customers. 

What We Offer: 

At Tobii Dynavox, we believe in empowering individuals – including our employees - to reach their full potential. Here’s what makes us unique: 

• Purpose-Driven Work: Join a company that transforms lives by giving a voice to those with communication challenges. Every day, your work makes a meaningful and concrete impact. 
• “Yes, and...” Flexibility: Build a rewarding career AND enjoy time with loved ones. We offer flexible work options so you don’t have to choose between personal and professional goals. 
• Growth and Development: Whether you’re advancing your skills or growing your career, we invest in your future with training, learning opportunities, and internal growth paths. 
• Inclusive and Supportive Culture: Work in a collaborative, caring environment where diversity and individuality are valued. You’ll feel connected to both your team and our global community. 
• A Global Leader with Heart: Be part of an innovative, forward-thinking company that combines experience and cutting-edge solutions with a mission to change lives.