Funding Manager, West

Why Join Us? 

At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you’ll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond.   
 
To learn more about what we make possible, meet some of our customers or take a look at some of our solutions. 

JOB SUMMARY:

The Funding Manager is responsible for managing the day-to-day operations of the funded sales, repair, and rental order pipeline. The Manager supervises the West Coast Funding team and provides support to the field service staff. Supports the attainment of revenue goals by ensuring that funding cases are processed in accordance with third party criteria on a timely basis while achieving both order volume and funding packet quality. Leads Funding operations within district, drive stakeholder collaboration, and implement strategic improvements to ensure compliance and revenue growth.

***This role requires the candidate to be living in the Western United States***

KEY RESPONSIBILITIES:

• Oversee all facets of the daily operation of the Funding Department ensuring compliance with state and federal laws, policies, and regulations.

• Supervise, train, coach, and mentor staff. Communicate and lead the team to meet revenue and forecasting goals.

• Initiate and monitor action plans when business results are not meeting established operational targets or indicate future operational performance issues 

• Innovative mindset to create new, effective solutions

• Maintain internal controls over funded sales pipeline and monitor incoming funding requests, third party submissions, authorization approvals, and order processing ensuring compliance with established policies and procedures.

• Actively engage in process improvement initiatives and ensure that established policies and procedures are implemented and sustained

• Respond to escalated issues involving customer inquiries, sales staff concerns and third-party payers

• Help to drive and track KPI’s and monthly sales goals across the department.

• Communicate frequently with employees, management staff, field staff, SLP’s, insurance provider personnel, educational or government institutions, clients, and family members on funding requirements and authorization requests.

• Assist the Director of Funding in the development of new initiatives to drive top line sales growth, reduce cycle time, and improve inter-departmental operations

• Provide education support on …