Full-Time Peer Warmline Supervisor
Pontiac, Michigan, United States
Job Title: Peer Warmline SupervisorBase Pay: $25.50 - $26.50 hourly6:00 pm - 2:00 am
Week 1: Sunday - Monday, Wednesday - Friday
Week 2: Monday - Wednesday, Friday - Saturday About you:The ideal Peer Warmline Supervisor is a strong, self-driven, dedicated leader who works fully remote, supporting Peer Warmline Specialists and facilitating the daily function of the line. If you are self-disciplined to work from home and wish to serve your peers, we invite you to apply!About us: Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness, and more. Day in the Life
Week 1: Sunday - Monday, Wednesday - Friday
Week 2: Monday - Wednesday, Friday - Saturday About you:The ideal Peer Warmline Supervisor is a strong, self-driven, dedicated leader who works fully remote, supporting Peer Warmline Specialists and facilitating the daily function of the line. If you are self-disciplined to work from home and wish to serve your peers, we invite you to apply!About us: Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness, and more. Day in the Life
- Login to helpline applications
- Ensure adequate coverage with scheduling and staffing
- Debrief with Peer Warmline Specialists at the end of each shift
- Implement and enforce policies, procedures, and protocols of the Peer Warmline
- Provide supervision and monitoring of calls
- Respond to and document incoming Peer Warmline calls/chats/texts when volume of calls is high
- Collaborate with other supervisors and leadership
- Maintain high level confidentiality while performing all duties
- Perform other duties as assigned
- Permanent year-round Michigan residency
- High School Diploma or GED equivalent
- MDHHS Certified Peer Support Specialist and/or Peer Recovery Coach
- Minimum 2 years paid work experience as an MDHHS Peer Support Specialist
- Minimum 1 year of supervisory experience
- At-home high-speed internet on a private network
- A private, HIPAA-compliant, dedicated office space
- Non-Profit mission-driven, person-focused environment
- Opportunity for professional growth
- Team oriented environment
- An organizational culture of mental and behavioral health support for all
- Generous Paid Time Off
- Shift premiums
- Employer-sponsored benefit and wellness plans (including 16% pay, Calm App, etc.)
- Competitive wages
Job Profile
Regions
Countries
Fully remote Must reside in Michigan
Benefits/PerksCompetitive Wages Employer-sponsored wellness plans Fully remote Generous paid time off Opportunity for professional growth Paid Time Off Professional growth opportunities Shift premiums
Tasks- Document calls
- Implement policies
- Monitor calls
- Schedule staffing
- Supervise peer warmline specialists
Communication Confidentiality Crisis Intervention Leadership Peer support Supervision
Experience2 years
Education CertificationsMDHHS certified peer support specialist Peer recovery coach
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9
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