Full-Stack Production Support Lead

Company:

Description:

Guy Carpenter is the world's premier reinsurance intermediary and strategic advisor to leading insurance and reinsurance organizations, delivering integrated solutions through its industry-leading analytics and advisory services, highly specialized product knowledge and trading relationships with reinsurance markets around the world.

Guy Carpenter is seeking candidates for the following position based in the New York City office:

What can you expect?

• You will have a solid background in supporting Single-Page Applications, Microservices, and Document-style databases.
• Responsibility for overseeing the maintenance and support of our MERN (MongoDB, Express.js, React.js, Node.js) stack applications. This will include using monitoring tools (Datadog), change management tools (ServiceNow) and vulnerability and code scanning tools (WhiteHat, Snyk).
• Leading a team of production support engineers, you will work closely with cross-functional teams to ensure the stability, availability, and performance of our applications.

What is in it for you:

• A company with a worldwide brand and strong results to match

• Collaborative culture centered on relationship building, transparent communication, and mutual respect

• Competitive pay, full benefits package – starting day one (medical, dental, vision, STD/LTD, life insurance, generous 401k match AND automatic contribution

• Generous paid time off for vacation, sick, company holidays and time to give back to your community

• Employee Resource Groups, which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations

We will count on you to:

• Lead and mentor a team of production support engineers in maintaining and supporting our MERN stack applications in a production environment.
• Collaborate with cross-functional teams, including development, QA, and operations, to ensure the stability, availability, and performance of our applications.
• Monitor and analyze application performance metrics to identify and resolve any performance issues.
• Troubleshoot and resolve complex production issues, including investigating root causes and overseeing appropriate solutions.
• Develop and implement best practices for incident management, problem management, and change management processes.
• Implement and maintain monitoring and alerting systems to proactively identify and address potential issues.

What you need to have: 

• Experience in supporting Full-Stack applications
• Experience working and supporting enterprise cloud solutions
• Proven leadership, people management & mentoring skills
• Knowledge of ServiceNow or other Change Management tools

What makes you stand out?

• Background supporting MERN or MEAN applications.
• Microservices architecture support experience.
• Expertise supporting APIs using API management.
• Data & application integration using Azure Integration Services or modern middleware solutions.
• DevOps, CI/CD skill set.
• Docker, Kubernetes & Azure …