Fulfilment Officer

The opportunity

The primary responsibility of this role is to review all mortgage related documents required for a residential mortgage to ensure documents received are in good order and in accordance with the Bank’s Residential Mortgage Underwriting Policies and Standards.

Responsibilities

• Review all incoming mortgage documentation and supporting lending underwriting
  documentation to ensure they comply with the residential underwriting standards and Manulife Bank’s policies. Documentation includes signed Operating Agreement, Income Verification, confirmation of down payment, confirmation of square footage and heating costs, confirmation of payouts and current mortgage statements, etc.
• Ensure that all data entered on the Mortgage End-to-End system by the Mortgage Specialist or Mortgage Support Solutions team accurately reflects what is contained in the supporting documentation.
• If there are any discrepancies or missing documentation, the incumbent must follow up to obtain the correct documentation and either notify the Mortgage Specialist to obtain the proper documentation or forward to the mortgage underwriting team for further assessment.
• Required to provide the title insurers with accurate instructions in order to have the mortgage documents executed and signed by the mortgagee(s). This includes providing the title insurers with all mortgage related documents including but not limited to the following: Operating Agreement, payout authorizations, tax bill, mortgage statement, statements for unsecured paydowns, purchase/sale agreement, etc.
• Prepare the file for funding once complete and ensure any special conditions are noted for the funders to ensure the file is funded accurately.
• Establish and maintain strong working relationships with both internal teams and the sales team by being proactive, demonstrating solid problem solving and decision making skills while ensuring that credit policies and procedures are being adhered to for all residential mortgages.

How will you create impact?

This individual must have a clear understanding of the Bank’s mortgage products, credit policies and compliance regulations to ensure all residential mortgages are set up in accordance with the policies and the bank’s interest in the property is protected.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters. 
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

• Minimum of 2 years’ experience in the residential mortgage field.
• Solid understanding of the mortgage business and documentation required for mortgage origination.
• Solid understanding of the following credit and lending concepts:
  • Cost of Funds
  • Liquidity
  • Product pricing and risk-reward relationship
• Debt servicing ratios and how they are calculated in relation to lending
• Thorough understanding of loan insurance and the Bank’s underwriting guidelines for core insured lending programs.
• Ability to read and interpret financial statements, understand the connection between income statement and balance sheet figures, calculate liquidity, debt service and leverage ratios and understand the implications of the proposed lending on the applicant’s financial statements.
• Understanding of appraisals, how they are conducted and what to look for in an appraisal related to the mortgage origination process.
• Knowledge of the processes, procedures, legal and regulatory requirements related to the purchase and sale of residential homes.
• Solid knowledge of the mortgage products with the Manulife Bank portfolio.
• Solid knowledge of the various changes clients can make to their mortgage account and the documentation and underwriting required for each.
• Knowledge and general understanding of construction mortgages and industry customs and practices including construction procedures and phases, delivery procedures, sweat equity, quality and specifications of construction materials, contract terms and conditions including liens and reputation of the construction companies in the areas in which they operate.
• Strong analytical and decision making skills.
• Strong communication skills, both written and verbal.
• Strong customer centric focus.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Working Arrangement

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.