Fraud Prevention Representative - Lakewood, Colorado, United States

Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and prides itself in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!

A Brief Overview

The Fraud Prevention Representative is responsible for assisting customers and branch personnel with questions in an efficient, friendly manner, while navigating multiple FirstBank systems and programs. This position will also be responsible for reviewing a high volume of transactions and making decisions on high-risk transactions to minimize losses. In addition, the Representative will provide professional communication to employees and customers including fulfilling document requests in a timely manner.

What you will do

• Assist customers and branches over the phone with questions in an efficient, friendly, and professional manner
• Navigate seamlessly between multiple FirstBank programs and systems while aiding customers
• Review a …