Fraud Prevention Analyst

Chevron Federal Credit Union is one of the top-run credit unions in the country – and one of the largest, with $4.8 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including:

• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement

GENERAL SUMMARY:  The Fraud Prevention Analyst is responsible for mitigating fraud risk to the Credit Union and its members by identifying, investigating, and remediating fraudulent activity occurring in member accounts.  This includes, but is not limited to, daily alert and report reviews as well as answering inbound telephone calls from both members and internal departments.  This person is also responsible for reviewing potential and existing member data to ensure the authenticity of information provided.  This position will require a broad knowledge of fraud methodologies and trends across all Credit Union transaction channels, including: ATM/debit cards, online banking, branch banking, ACH, wires, electronic funds transfers and payments such as Zelle, etc.

Position Duties & Functions:

Independently reviews account activity to identify risk and prevent losses due to fraudulent activity in member accounts, while making sound subjective decisions to close or restrict risky relationships.  The type of activity reviewed includes, but is not limited to:  Debit card fraud, deposit fraud, check fraud, online banking and electronic transaction fraud, wire fraud, new account fraud, and kiting.

Processes ATM and debit card disputes adhering to related regulations and internal procedures. Maintain case documentation and databases for all account reviews and forgery claims. Document and investigate Reg. E and forgery claims from members and make recommendations as to the proper resolution to the Fraud Operations Supervisor and the VP, Financial Risk Management.

Assist the Fraud Operations Supervisor and the VP, Financial Risk Management in identifying fraud trends, creating mitigation strategies, and recommending fraud detection strategy changes.

Report fraudulent activity that meets Bank Secrecy Act reporting requirements to the Fraud Operations Supervisor.

Assist with collection of data and reporting for other regulatory requirements such as elder abuse and red flags.

Assist the various lines of business with the review of suspect membership and loan applications and any reports of potential identity theft.

Reconciling and clearing fraud suspense general ledger accounts, producing regular reconciliation reports.

Other duties as assigned

POSITION REQUIREMENTS

EXPERIENCE and EDUCATION:

• 2+ years’ related investigative experience with emphasis on consumer account fraud required.
• 4-year college degree or equivalent.
• Equivalent combination of education and experience may substitute for stated qualifications.

KNOWLEDGE and SKILLS:

• Must have a strong knowledge of banking products and services and how they may be taken advantage of by current fraud trends.
• Familiarity with banking regulations such as the Uniform Commercial Code and Regulation E.
• Ability to write and speak effectively in English using correct spelling and grammar.
• Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
• Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel. Moderate keyboard skills at 40 wpm.
• Excellent customer service skills.

COMPETENCIES:

• Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
• Initiative and self-direction.
• Ability to effectively communicate and collaborate with people at all levels.
• Sound problem-solving and decision-making ability, including the ability to prioritize. 
• The ability to understand and align with our core competencies through daily projects and tasks:

Growth Mindset

Diversity & Inclusion

Communication

Change Ready Leadership

Responsibility

Problem Solving

Tech & Data Savvy

CU Business Acumen

PHYSICAL DEMANDS:  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work involves extensive use of computers, up to eight hours per day. Appropriate visual, dexterity and other physical abilities are required.
• Must be able to speak and present on the telephone several hours per day and/or through digital means of communication, including but not limited to Zoom, Teams, and/or other video technologies.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SALARY AND BENEFITS:

Salary is based on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here: https://www.chevronfcu.org/about-us/careers 

Zone 1: $57,680 - $79,310

Zone 2: $52,488.80 - $72,172.10

Zone 3:  $48,451.20 - $66,620.40

Zone 4: $46,144 - $63,448

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Chevron Federal Credit Union (CFCU) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. CFCU participates in E-Verify.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 800-232-8101 for assistance.

CFCU Is CPRA Compliant for California Employees and Applicants, to review the Notice at Collection, click here. To submit a request, please refer to the Careers page for the CPRA Request Form.

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