Fraud Prevention Agent

As a Fraud Prevention Agent you will play a critical role in preventing fraud on our platform while also making sure our Customers have a world class experience. You will be responsible for monitoring front line defense, identifying and escalating potentially fraudulent activity. You will work closely with other Operations teams to assist in the resolution of various fraud related matters.

In the NJ location - you MUST live in NJ.

What You Will Do As A Fraud Prevention Agent

• Monitor and analyze daily alerting, flag potential fraudulent activity and take action to mitigate losses
• Review customer account and activity
• Ensure compliance with anti-money laundering regulations, including KYC requirements and gaming regulations
• Act as the fraud front line of BetFanatics by communicating directly with customers through emails, chats and phone calls
• Assist the customer support and VIP teams with escalated customers

What Skills You Bring

• 1-2 years of relevant fraud and/or AML risk experience
• A Bachelor's Degree in a related field such as Criminal Justice, Finance or Business will be considered as an asset
• Understanding of gaming and payment processes. General understanding of Sports Betting, Casino and payment processes.
• Self-motivated, analytical thinker with exceptional attention to detail.
• Flexibility to perform in a fast paced startup environment in an evolving industry.
• Investigative curiosity with strong organizational skills.
• Competence with Salesforce and the G Suite products. Intermediate Google Sheets skills are highly desirable.
• Ability to work a hybrid schedule that will include weekends.
• Ability to obtain and maintain licensing in multiple jurisdictions.

Job Type: Contract-Full Time

Pay: $27.00 per hour

Expected hours: 40 per week

Available shifts:

Fri - Tues: 10am - 6:30pm

Thurs - Mon: 2pm - 10:30pm

Overnight shifts available (100% remote):

Tues - Sat : 11:30p - 8a

Sun - Thurs : 11:30p - 8a

Tues - Sat: 11pm - 7:30am

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, …