Fraud Ops Associate

Join a leading fintech company that’s democratizing finance for all.

Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

With growth as the top priority...

The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.

About the team + role

Our mission is to safeguard the company’s assets and our customer’s accounts by relentlessly detecting and investigating fraudulent activities, ensuring the integrity and security of our credit card services. We champion the prevention and detection of fraud, ensuring the highest standards of security and integrity.

As a fraud investigator you will lead efforts to detect, investigate and prevent fraudulent activities maintaining the highest standards of protection and trust. Your vigilance will safeguard our customers and assets.

It is preferred that this role is located in one of the office locations listed on this job description which will align with our in-office working environment. This position is only eligible for remote work in limited geographies within the US where we do not have physical office locations. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you’ll do

• Conduct thorough investigations to identify, prevent, and mitigate potentially fraudulent activity, emerging trends and patterns, fraud rings and other suspicious activity
• Provide recommendations for fraud strategy to enhance our detection and prevention of emerging risks and shape internal policy
• Review identity theft claims from various sources including e-oscars and direct customer reports
• Clearly and timely communicate with customers to provide an exemplary customer experience
• Collaborate and assist with external teams (e.g., strategy, credit, legal/compliance, engineering) to address fraud-related queries and drive continuous improvement in fraud detection and prevention processes
• Provide coaching and training to production teams as needed

What you bring

• 1-2 years of financial fraud experience, ideally within the credit space
• Strong research skills …