Fraud Investigator, Risk Operations

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.Fraud Investigator, Risk Operations Responsibilities

• Review dashboards and investigate anomalies (e.g. perform fraud reviews) on payments transactions and payment accounts.
• Perform the following activities for Meta’s payments products: Perform root cause assessment based on observed fraud behaviors (“bottom-up”) and build scaled enforcement processes (e.g. fanouts) as necessary during active trends.
• Direct insights to Risk and XFN Partners related to fraud behaviors.
• Provide expert-decision support for escalations, including refund approvals.
• Perform quality calibrations for scaled enforcement processes.
• Create and oversee Enforcement team on-call processes.
• Perform root-cause assessment and document findings and recommendations for high-risk or high-impact escalations.
• Document, organize, and communicate known trends to pod members and leadership.
• Maintain labeling guidelines and associated enforcement protocol documentation.
• Align trends with vendor partners and update labeling protocols.
• Drive improvements to manual decisioning quality via process and knowledge improvements.
• Participate in quality calibrations with vendor partners.
• Telecommute from anywhere in the U.S. permitted.

Minimum Qualifications

• Employer will accept a Bachelor’s degree in Business Administration, Management or related field and 60 months of experience in the job offered or in a risk analysis-related occupation. OR Employer will accept 84 months of work experience in job offered or in a risk analysis-related occupation. Any suitable combination of education, training, or experience is acceptable. Experience must include 60 months of experience in the following:
• SQL
• Excel
• Data visualization tools
• Overseeing fraud and related risk operation activities, including proactive monitoring and alerting, fraud trend investigating, and incident management
• Driving key performance metrics, such as fraud losses, false positives, and operational efficiency to implement effective countermeasures to eliminate fraud and security threats on digital platforms
• Applying data-driven approaches to identify, understand, and scope emerging trends on digital platforms
• Performing deep data analysis, identifying trends and working closely with XFN partners to build automations and mitigate fraud and safety incidents on digital platforms.

LocationsAbout Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com. $130,428/year to $156,750/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta. Apply