Fraud and Disputes Operations Director

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍London, Cardiff, or UK Remote | 💰£105,000 - £135,000 + Benefits | Hear from the team 

⭐ Our Financial Crime and Fraud collective 

We’re all about earning and keeping your trust while making sure we grow safely. The Financial Crime & Fraud Collective plays a big role in this, working hard to protect our community. Our Fraud Operations Leaders are responsible for driving this mission, ensuring we keep fraudsters at bay so you can bank with confidence.

🔑 You’ll play a key role by…

As the Fraud and Disputes Operations Director, you'll work as part of the wider Customer Operations and Financial Crime Senior Leadership Team, inspiring a team of 3 Senior Managers who oversee and work across Disputes and our 3 fraud pillars; Prevent, Protect and Pursue. 

You’ll build strong and trusted relationships with our Fraud and Disputes Risk and Product teams and work collaboratively to help build and embed effective Fraud controls and processes for our customers, whilst creating a positive culture for the Fraud and Disputes Operations domain. You’ll also play a key part in overseeing initiatives linked to Fraud and Disputes Ops goals and will ensure that the right people are leading on our overall strategy execution. 

🤩We’d love to hear from you if…

• You have significant experience in managing a highly effective operations team, ideally in a regulated and fast-paced environment
• You have knowledge of Fraud and/or Financial Crime regulations including AML, Sanctions, Fraud, ABC for the UK and/or EU. 
• You have experience developing fraud prevention strategies, using technology to scale and implement these effectively across global sites
• You’ve got a proven track record of end-to-end project delivery and experience in driving large change programmes.
• You’re a great coach and have experience developing high performing teams and individuals to deliver outstanding results.
• You’re a strong communicator and you’re able to deliver business wide messages in line with our values.
• You’re data-driven and use technology to solve problems and identify opportunities.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌 What’s in it for you

📍This is a remote opportunity (in the UK), but there’s always a seat for you in our London or Cardiff office as well 🏢

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚 £1,000 learning budget each year to use on books, training courses and conferences.

🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 4 key steps

• A call with a member of the hiring team
• A video call with the hiring manager for the role
• A 2-part Technical and Leadership interview with stakeholders from the wider business
• Final chat with the hiring manager

This process should take around 4-6 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here 🤖

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to business-hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

🚨 We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

#MY-1 #LI-REMOTE

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊