Fraud and Chargeback Analyst - US REMOTE

Job Description:

General Description:

• Monitors fraud using internal and external fraud detection tools
• Reports fraud trends using fraud reports and live monitoring
• Recommends fraud detection rules in the Authorization System Fraud tool based on chargeback trends
• Initiates chargebacks and retrievals in the Card Processing Platform
• Handles incoming and outgoing chargeback and retrieval support documentation initiated in the MasterCard and Visa systems daily
• Reviews daily processing system chargeback and retrieval reports
• Records incoming and outgoing documentation in the Case Management Tool and communicates with cardholders and Company Program Administrators on a regular basis
• Balance daily In Clearing reports to chargeback reports
• Maintains and distributes daily, weekly and monthly client reporting
• Research and remain current with MasterCard and VISA chargeback processing and compliance changes

Mandatory Qualifications

• 2 years’ experience in any type of fraud/chargeback processing
• Call Center experience is required
• Experience with VISA and MasterCard chargeback and reporting tools
• Ability to interact with cardholders and Company Program Administrators
• Ability to interact with high-level clients and bank representatives
• Ability to handle multiple tasks and responsibilities
• Ability to prioritize tasks and manage deadlines
• Ability to review reports in accordance with pre-established criteria and take appropriate action with little or no supervision
• Strong analytical skills
• Must have proficient Microsoft Office skills in Excel and Word
• Must have strong professional communication skills
• Schedule: Mon - Fri 10am to 7pm EST

Preferred Qualifications

• Advanced Excel skills is a plus

Work Environment

• Office Environment
• Fully remote within the United States only
• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future
• Schedule: Mon - Fri 10am to 7pm EST

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $35,000 - $65,000.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, …