Fraud and Chargeback Analyst - US REMOTE
TW2OK - Teleworker/Offsite-USA-OK, United States
Job Description:
General Description:
- Monitors fraud using internal and external fraud detection tools
- Reports fraud trends using fraud reports and live monitoring
- Recommends fraud detection rules in the Authorization System Fraud tool based on chargeback trends
- Initiates chargebacks and retrievals in the Card Processing Platform
- Handles incoming and outgoing chargeback and retrieval support documentation initiated in the MasterCard and Visa systems daily
- Reviews daily processing system chargeback and retrieval reports
- Records incoming and outgoing documentation in the Case Management Tool and communicates with cardholders and Company Program Administrators on a regular basis
- Balance daily In Clearing reports to chargeback reports
- Maintains and distributes daily, weekly and monthly client reporting
- Research and remain current with MasterCard and VISA chargeback processing and compliance changes
Mandatory Qualifications
- 2 years’ experience in any type of fraud/chargeback processing
- Call Center experience is required
- Experience with VISA and MasterCard chargeback and reporting tools
- Ability to interact with cardholders and Company Program Administrators
- Ability to interact with high-level clients and bank representatives
- Ability to handle multiple tasks and responsibilities
- Ability to prioritize tasks and manage deadlines
- Ability to review reports in accordance with pre-established criteria and take appropriate action with little or no supervision
- Strong analytical skills
- Must have proficient Microsoft Office skills in Excel and Word
- Must have strong professional communication skills
- Schedule: Mon - Fri 10am to 7pm EST
Preferred Qualifications
- Advanced Excel skills is a plus
Work Environment
- Office Environment
- Fully remote within the United States only
- All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future
- Schedule: Mon - Fri 10am to 7pm EST
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, …
This job isn't fresh anymore!
Search Fresh JobsJob Profile
Fully remote Fully remote within the United States Fully remote within the United States only Guam Must be legally authorized to work in the United States Puerto Rico Remote Remote within the United States
Benefits/PerksCompetitive benefits Dental Insurance Disability Insurance Employee wellness Fully remote Health, dental, and vision insurance coverage Health insurance Life and Disability insurance Life Insurance Paid holidays Paid Time Off Remote-first company Retirement savings Retirement savings plan Vision Insurance Vision insurance coverage
Tasks- Communication
- Documentation
- Monitoring
Analytical Call Center Case management tools Chargeback processing Communication Compliance Documentation Excel Fraud detection Insurance Management Microsoft Excel Microsoft Office Microsoft Word Monitoring Organizational Reporting Reporting tools Research Social media Technology Word
Experience2 years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9