Fraud and Chargeback Analyst - US REMOTE

Job Description:

General Description:

• Monitors fraud using internal and external fraud detection tools
• Reports fraud trends using fraud reports and live monitoring
• Recommends fraud detection rules in the Authorization System Fraud tool based on chargeback trends
• Initiates chargebacks and retrievals in the Card Processing Platform
• Handles incoming and outgoing chargeback and retrieval support documentation initiated in the MasterCard and Visa systems daily
• Reviews daily processing system chargeback and retrieval reports
• Records incoming and outgoing documentation in the Case Management Tool and communicates with cardholders and Company Program Administrators on a regular basis
• Balance daily In Clearing reports to chargeback reports
• Maintains and distributes daily, weekly and monthly client reporting
• Research and remain current with MasterCard and VISA chargeback processing and compliance changes

Mandatory Qualifications

• 2 years’ experience in any type of fraud/chargeback processing
• Call Center experience is required
• Experience with VISA and MasterCard chargeback and reporting tools
• Ability to interact with cardholders and Company Program Administrators
• Ability to interact with high-level clients and bank representatives
• Ability to handle multiple tasks and responsibilities
• Ability to prioritize tasks and manage deadlines
• Ability to review reports in accordance with pre-established criteria and take appropriate action with little or no supervision
• Strong analytical skills
• Must have proficient Microsoft Office skills in Excel and Word
• Must have strong professional communication skills
• Schedule: Mon - Fri 10am to 7pm EST

Preferred Qualifications

• Advanced Excel skills is a plus

Work Environment

• Office Environment
• Fully remote within the United States only
• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future
• Schedule: Mon - Fri 10am to 7pm EST

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $35,000 - $65,000.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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