Follow-up Associate I

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

The Follow-Up Representative, will be responsible for collecting and posting payments for patient accounts. Receives and posts payments to proper accounts.

Responsibilities:
Investigates and resolves denials with the objectives of reducing the number of denials in the future.
Identifying, resolving, and analyzing any and all outstanding issues preventing claim resolution.
Collaborate with insurance companies to determine why claims are denied through corrected claim submissions, denial disputes and appeal submissions.
Maintains key performance indicators as defined by management discretion.
Recommends accounts to be written off to appropriate categories if the provider did not meet certain payer guidelines, such as timely capture of charges.
Performs other duties as assigned.

Required Qualifications:
High School Diploma or GED
Prior collections experience

Excel experience

Physical Requirements:
See, read, and/or operate computers, telephones, office equipment, documents, labels, including manipulating paper requiring the ability to move fingers and hands.
Remain sitting, standing, or walking for long periods of time to perform work on a computer, telephone, or other equipment.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration, and the freedom to explore professional interests.

 

For this US-based position, the base pay range is $14.69 - $20.28 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive …