FNOL Agent

Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our members are at the heart of everything we do. In the face of ever-growing climate risk, they deserve an insurance company that cares about them. We aim to stick with our members through thick and thin.

We use efficient technology that lets homeowners buy directly from us to keep costs down. This is the essence of Kin. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2024).

• Forbes' America's Best Startup Employers (2021- 2023).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what's the role?

Kin Insurance is looking for a compassionate, detail-oriented First Notice of Loss (FNOL) Agent to join our growing Claims team. In this role, you will be the first point of contact for customers who are either reporting a new loss or seeking assistance with an existing claim. As our customers reach out during challenging times, you will help to provide exceptional service and support. Your main responsibilities will include collecting key information, guiding customers through the claims process, and ensuring that all details are accurately documented. This is an entry-level opportunity perfect for someone eager to start a career in the insurance industry.

Key Responsibilities:

• First Point of Contact: Manage incoming calls from customers and other contacts reporting a loss or seeking information about their claim, ensuring a seamless and supportive experience.

• Customer Support: Provide timely, clear, and empathetic responses to customer inquiries, offering reassurance and guidance throughout the claims process.

• Data Collection: Gather and accurately record key details from each call, ensuring all information is correctly documented in the appropriate claim file.

• Collaboration: Partner with other members of the Claims department to ensure accurate processing and prompt resolution of claims.

• Education & Training: Engage in ongoing training to stay updated on insurance practices, claims procedures, and regulatory requirements.

• Administrative Tasks: Perform a variety of tasks with precision and attention to detail, including project work as needed.

• Schedule Adherence: Comply with the assigned work schedule, including meeting any catastrophe-related coverage requirements when necessary.

A day in the life could include:

• Handling incoming calls to interpret, analyze, and assist with customer inquiries

• Respond to each inquiry promptly and efficiently, responses/resolutions to each inquiry in an empathetic and professional manner

• Completing data-entry into client claims database or other business applications

• Assisting in filing new loss claims reported: confirm damages, DOL, and other conditions of the insured’s reported loss

• Participating in educational trainings/meetings to ensure accuracy and standards

• Collaborating with colleagues across the Claims department as needed based on workload, promoting a culture of teamwork

• Adhering to assigned work schedule (see catastrophe requirement)

I’ve got the skills...but do I have the necessary ones?

• Background in Customer Service; you enjoy working as part of a team

• Superior people skills and a strong empathetic nature

• Ability to work with those in distress; you can de-escalate and resolve customer concerns via phone

• Superb attention to detail (it seems obvious, but this one is important!)

• You love learning new skills and can work with tools such as G-Suite, Slack, Zoom, Snapsheet, Kustomer, and beyond.

• Bilingual (Spanish) a plus, but not required

Catastrophe Requirement:
In the event of a catastrophic event, overtime and weekend shifts will be required.

Oh, and don’t worry, we’ve got you covered.

We offer a comprehensive benefits program, allowing you to choose the benefits that are best for you and your family including: Medical, Dental, Vision, Life Insurance and Disability Insurance options, Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance.

In addition to these benefits, we also are excited to offer the following:

• Competitive Salary & Equity – Strong compensation with equity opportunities 

• 401K with Company Match – Save for your future with up to a 4% company match

• PTO & Holidays – 16 days of accrued PTO, 2 floating holidays, and 8 company holidays to recharge

• Paid Parental Leave – Up to 14 weeks of 100% salary continuation for birthing parents, 8 weeks for non-birthing parents, with incentive continuation based on tenure and past earnings

• Professional Development – Ongoing learning and development opportunities

• Career Growth & Mobility – Ability to explore new roles and carve your own path

• Pet Insurance – Discounted coverage to keep your furry family members protected

• Referral Bonuses – Earn extra rewards for helping us find great talent through our employee referral program

Applications for this position will be accepted for this role until April 28, 2025.

For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.

For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.

State locations and specifics are subject to change as our hiring requirements shift.

About Kin

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.