Fixed Operations Specialist-NCR

Job Description

Remote:  This role is categorized as remote. This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a regular basis. This position will require the employee to join visits to the dealer network in the North Central region on a recurring basis.

The selected candidate will assume territorial responsibility in the following states, including but not limited to - ND, SD, IA, MN,WI,IL,MI,OH,IN. The selected candidate must live in territory or relocate to the North Central region area. Relocation may be provided.

The Role

Our goal at General Motors is to deliver outstanding customer experiences at every touchpoint and do so on a foundation of trust and transparency. Our diverse team of employees brings their collective passion for engineering, technology, and design to deliver on this ambitious future. And the ambitious commitments we’ve made are moving us closer to realizing this vision.  The Fixed Operations Specialist has the territorial responsibilities of empowering a cohesive and adaptable team of Zone and District Managers who integrate parts and service functions on a day-to-day basis.  They may be involved in a variety of initiatives including training, coaching, and counseling as well as process integration, tools development, performance and analysis reports and business planning. 

What You'll Do (Responsibilities):

• Serve as a trusted advisor to zone and district parts and service managers

• Support in driving revenue growth, achieving KPIs and effective execution of all CCA programs, initiatives and related activities

• Responsible for successfully addressing and resolving zone and district needs, including but not limited to: PASE, RIM, Warranty, NPS, Retention, STS Training, EV Training & Compliance

• Implementation and documentation of actions plans to overcome zone or district headwinds 

• Ensure alignment with CAP goals and metrics 

• Champion regional Customer Care & Aftersales CA projects as determined by leadership

Additional Job Description

Your Skills & Abilities (Required Qualifications):

• Bachelor’s Degree or Equivalent Experience

• 3+ years of experience leading, guiding and improving dealership fixed operations

• Proficient automotive industry knowledge and business acumen including parts, service operations, warranty administration and customer experience

• GM policies & procedures

• Proficient knowledge of Dealership Service & Parts Operations:

  • Automotive Parts and Service Systems

  • Dealer Operating Reports, DBI FACTS, Dealer Contact Tool and Profit Optimization

  • Financial and Fixed Coverage Optimization (Drive to 75)  

• Champion regional CCA projects as determined by leadership

• Ability to travel 50% of the time domestically, cross multiple states within the region

• Overnight Travel Required

Competencies:

• Exemplary consultative skills

• Successfully builds and maintains strong internal/external relationships

• Successfully Results driven and Change Management

• Effective Informative and Persuasive communication skills

• Strong Time Management & Prioritization Skills

• Effective Problem Solving 

• Proficient in strategic planning, learning agility and engaging remote teams

• Consistently Demonstrates Innovation and Creativity 

• Consistently Demonstrates Initiative & Adaptability 

• Strong Customer Orientation and Conflict Resolution

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington. 

• The salary range for this role is (85,100 - 135,900). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more

This position requires the ability to legally operate a motor vehicle on a regular basis.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​