Firstmark Customer Service Representative - Remote - Start Jan. 27th!!

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Respond to incoming borrower interactions (inbound & outbound calls, web-chats) and provided follow-up on inquires as needed.

External candidates must reside within 60 miles of Lincoln, NE, Brownsville, TX, or Atlanta, GA to be eligible for this role.

Start Date: January 27th, 2025

Training hours: M-F 8:00am – 4:30pm CST

Pay during Training: $14.00 per hour

Pay after Training: $14.50 per hour

JOB RESPONSIBILITIES:
1.    Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
2.    Contribute to Continuous Process Improvement
3.    Ensure integrity of date and information
4.    Update information on accounts in the Loan Servicing and/or consolidation systems. 
5.    Perform other tasks related to resolving customer needs, by displaying ownership on escalated calls. 
6.    Contact customers on accounts, including outbound customer contact when appropriate.
7.    Negotiate transactions in accordance with established laws, regulations , and policies, 
8.    Serve as a resource person with them as needed, including assisting new associates with training needs. 

EDUCATION: 
High school degree or equivalent required.

EXPERIENCE: 
1 to 3 year customer service experience and/or general office experience preferred.

#INDFirstmark

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
1.    Knowledge of student loan industry, Loan Servicing and/or Originations systems preferred.
2.    Service Excellence
3.    Strong oral and written communication skills
4.    Listening comprehension, reading comprehension
5.    Teamwork
6.    Accuracy/Attention to Detail
7.    Work with MS Office
8.    Business Math
9.    Problem Solving
10.    Managing Multiple Priorities
 

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.  

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.

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