Firmwide Outsourced Solutions and Managed Services Manager, Business Analyst - Location Flexible

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

*All RSM locations and hybrid flexibility will be considered on this position.

Firmwide Outsourced Solutions and Managed Services Manager, Business Analyst

RSM is a leading provider of audit, tax, and consulting services to middle-market businesses and entrepreneurs across a broad range of industries. RSM’s Outsourced Solutions and Managed Services team provides a strategic bridge between business development, practice leadership, customers, and internal operations. This newly created team offers the opportunity to work in a startup type environment and help build the offering from the beginning and help shape the future of the Managed Services Practice.

We are currently seeking an experienced Business Analyst to work closely with our sales enablement, business development, Catamaran delivery, and go-to-market teams. The ideal candidate will have a solid understanding of these areas and will gather and analyze requirements on a per-product/complex-solution basis. These requirements will be used to create a comprehensive service catalog and roadmap for our Solution Governance team, work across teams to assess and support sales readiness (RFS), work across teams to assess and support delivery readiness (RFD), and manage changes to our service catalog. The role includes maintaining product documentation, version control and the service catalog content to facilitate the success of our teams in bringing new business to the firm. 

Job Responsibilities:

• Collaborate with sales enablement, business development, and go-to-market teams to gather and document requirements for each product. 

• Analyze and optimize business processes and identify opportunities for improvement to support sales and marketing strategies. 

• Collaborate with delivery teams in the respective service lines, the SDMO, the Solution Architects, the DASH team, the Commerical team and others as needed, to ensure delivery readiness prior to launching new services into the market. 

• Develop and maintain detailed requirement specifications, documentation, and process flow diagrams. 

• Contribute to a comprehensive service catalog and roadmap for the product development team based on gathered requirements. 

• Assess and evaluate sales readiness, ensuring teams …