Firmwide Outsourced Solutions and Managed Services Director, Services / Business Architect - Location Flexible

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

*All locations may be considered for this position with hybrid flexibility.

Outsourced Solutions and Managed Services Director, Services / Business Architect 

RSM’s Outsourced Solutions and Managed Services team provides a strategic bridge between business development, practice leadership, customers, and internal operations. This newly created team offers the opportunity to work in a startup type environment and help build the offering from the beginning and help shape the future of the Managed Services Practice. We are currently seeking an Outsourced Solutions and Managed Services Director, Services / Business Architect.

We are seeking a highly skilled Services Architect to play a pivotal role in designing, developing, and implementing robust and scalable managed service solutions for our clients in the public accounting industry. The role will work across multiple service lines to ensure the services and solutions we design can be delivered in an optimized manner. This role requires a deep understanding of TOGAF principles, industry-specific regulations (e.g., SOX, GAAP), and the ability to translate complex business requirements into efficient service delivery models. The ideal candidate will have a proven track record of success in designing and delivering managed services solutions within a professional services environment. 

Job Responsibilities: 

• Define and implement managed service architecture strategies aligned with the firm's business objectives and industry standards. 

• Lead the design, development, and deployment of managed service offerings tailored to the specific needs of public accounting clients. 

• Collaborate with client engagement teams to understand their business processes and identify opportunities for service optimization. 

• Develop and maintain service-level agreements (SLAs) that meet client expectations and comply with regulatory requirements. 

• Identify opportunities for service automation and standardization to improve efficiency and reduce costs. 

• Conduct risk assessments and develop mitigation strategies for managed service offerings. 

• Provide technical leadership and mentorship to the managed services delivery team. 

• Ensure compliance with internal and external audit and compliance standards (e.g., SOX, GAAP). 

• Stay up-to-date with emerging technologies and industry trends related to managed services and the public accounting sector. 

• Create consistent and reusable architecture artifacts and maintain the architecture repository. 

• Engage with both internal and external stakeholders throughout the architecture development process. 

Qualifications: 

• Bachelor's degree in Accounting, Finance, Information Technology, or a related field. 

• TOGAF certification preferred. 

• ITIL certification preferred. 

• Proven experience in designing and implementing managed service solutions within a professional services environment. 

• Strong understanding of service-oriented design principles, patterns, and best practices. 

• Expertise in cloud computing platforms (AWS, Azure, GCP) with a focus on security and compliance. 

• Proficiency in enterprise architecture frameworks and methodologies. 

• Excellent communication and interpersonal skills. 

• Ability to work independently and as part of a cross-functional team. 

Desired Skills: 

• Experience with financial accounting, risk, audit systems  

• Knowledge of data analytics and reporting tools. 

• Understanding of cybersecurity and risk management frameworks. 

• Experience with ITIL service management framework. 

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. 

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM’s background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.