Firmwide Outsourced Solutions and Managed Services Director, Services / Business Architect - Location Flexible

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

*All locations may be considered for this position with hybrid flexibility.

Outsourced Solutions and Managed Services Director, Services / Business Architect 

RSM is a leading provider of audit, tax, and consulting services to middle-market businesses and entrepreneurs across a broad range of industries. RSM’s Outsourced Solutions and Managed Services team provides a strategic bridge between business development, practice leadership, customers, and internal operations. This newly created team offers the opportunity to work in a startup type environment and help build the offering from the beginning and help shape the future of the Managed Services Practice. We are currently seeking an Outsourced Solutions and Managed Services Director, Services / Business Architect.

We are seeking a highly skilled Services Architect to play a pivotal role in designing, developing, and implementing robust and scalable managed service solutions for our clients in the public accounting industry. The role will work across multiple service lines to ensure the services and solutions we design can be delivered in an optimized manner. This role requires a deep understanding of TOGAF principles, industry-specific regulations (e.g., SOX, GAAP), and the ability to translate complex business requirements into efficient service delivery models. The ideal candidate will have a proven track record of success in designing and delivering managed services solutions within a professional services environment. 

Job Responsibilities: 

• Define and implement managed service architecture strategies aligned with the firm's business objectives and industry standards. 

• Lead the design, development, and deployment of managed service offerings tailored to the specific needs of public accounting clients. 

• Collaborate with client engagement teams to understand their business processes and identify opportunities for service optimization. 

• Develop and maintain service-level agreements (SLAs) that meet client expectations and comply with regulatory requirements. 

• Identify opportunities for service automation and standardization to improve efficiency and reduce costs. 

• Conduct risk assessments and develop mitigation strategies for managed service offerings. 

• Provide technical leadership and mentorship to the managed services …