Firm Billing Project Manager

Firm Billing Project Manager, Billing  (Remote)

Full-Time, Remote / Salary, Exempt / Includes Benefits, PTO, Flexible Schedule, Equity

Steno is growing! We’re looking for a Firm Billing Project Manager to join our winning team, which is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry.

Who are you?

We’re looking for a quick and capable self-starter who can integrate themselves into departmental workflows and understand at a deep level how and why the work gets done. You should be able to research the entire scope of an issue, set and uphold milestones and deadlines for themselves on a project, and should be able to clearly and concisely illustrate complicated workflows. You should derive a sense of satisfaction from closing out a difficult project, and look forward to moving on to the next challenge.

If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too. 

On a regular basis you will 

• Plan, execute, and manage billing-related projects, including updating billing information for firms and cases.

• Ensure accuracy and compliance with client-specific billing requirements, including custom line items and rate card usage.

• Develop, update, and maintain training materials related to billing and invoicing processes.

• Assist in onboarding new hires and provide comprehensive training on billing systems, processes, and client requirements.

• Conduct ongoing training sessions to keep the billing team updated on process changes and new initiatives.

• Manage and resolve billing disputes in a timely and efficient manner, collaborating with internal teams and clients to investigate and address discrepancies.

• Generate reports on billing activities, dispute resolution, and project progress for senior management.

• Become an expert on Steno's billing systems; help advise on system changes in collaboration with the Product Team; organize the component projects for the annual rate changeover

You’re gonna crush it if

• You have strong organizational skills and are able to juggle overlapping project timelines that can span months.

• You are equally comfortable diving into some administrative work to support the team or taking time to map on thoughts on strategic infrastructure projects.

• You are able to eloquently express complicated concepts through training materials that can be understood by employees of all skill levels.

• You have experience in billing, invoicing, or a related field, preferably within a law firm or corporate legal department.

• You possess excellent written and verbal communication skills and are experienced in creating

Compensation & Benefits

• Salary - $67k - $75k 

• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental

• Wellness/Mental Health - shared benefits to be used among employees and families

• Flexible Paid Time Off - allowing employees to find balance in their lives

• Options of Equity - we know our success is nothing without our team

• Access to a 401k through Guideline

• A home office setup and a monthly stipend to offset internet and phone costs 

Our Team 

Our Production team is a highly reliable and super motivated team. A diverse group working throughout the country, we’re responsible for review of our most sensitive and VIP depositions. 

We are tech-savvy perfectionists and collaborative team players. Not only do we work under tight deadlines, but we are also constantly evaluating and reevaluating our own processes to make them more efficient than they were the day before! 

If a fast paced environment that keeps you on your toes is not for you, then the Production team is probably not the right fit. But if you don’t shy away from a little chaos and you are a natural troubleshooter with great attention to detail, then you may just find the home you are looking for here.

About Steno

• Founded in 2018; grown from 9 to a fully remote team of about 300 in 5 years

• Values: be highly reliable, constantly innovate, operate with a hospitality mindset

• Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience

• We are revolutionizing the litigation and court reporting industry

• Flexible deferred payment options (e.g., DelayPay)

• Cutting-edge technology - unique products and integrations to maximize the output of legal professionals

• White glove, concierge customer service that our clients rave about

Application Information

• Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.

• Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. 

• Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.

• Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. 

• Information provided to Steno, such as professional credentials and skills, educational and work history, and other information that may be included on a resume or application, is collected and stored in our system, but we never disclose or sell your personal information.