FinOps Analyst I - Remote

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Troy, MI,  Franklin, TN,  Dallas, TX

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. 

About the Role:

The Account Analyst l will analyze prepaid program account activity and balances to identify and resolve issues or discrepancies. 

What You Will Do:

• Understand the funds flow process associated with assigned accounts.
• Analyze account activity and balance accounts, utilize processor reports, research prepaid card transaction activity, and defined funds flow processes.
• Identify outstanding account issues and research to determine the cause and appropriate resolution process.
• Identify over- and under-funded accounts and process according to procedures.
• Update account review and analysis process documentation to ensure they accurately reflect current methodology.
• Work with new and existing clients and processors to ensure programs conform to bank requirements regarding processing, funding, functionality, settlement, and reporting
• Research and troubleshoot issues found in overviews completed in the reconciliation process.
• Perform other duties as assigned.

What …