Financial Operations Specialist II

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Troy, MI, Franklin, TN, Dallas, TX

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. 

About the Role:

This role supports all operational daily functions for the Financial Controls department within the tax division and is an integral part of fraud mitigation and cost avoidance initiatives (First line of defense in risk mitigation) within the organization. Responsibilities all relate to protection of tax refunds and related fees distributed to taxpayers and tax preparers respectively. Manages review and release of refunds via check distribution. Monitors suspected fraud checklist daily and accepts/returns funds based on tax division guidelines & recommend decisions on treatment. Manages fulfillment ordering and distribution of check stock, card stock, and marketing supplies, ensuring timely receipt to over 35k offices annually.

What You Will Do:

• Manage check processing functions, including review, correction, submission, and subsequent distribution to tax payers and tax preparers.   
• Review ACH transactions returned from 3rd party banks and redirects funds to correct account.
• Process incoming and outgoing fund transfers, handling of exceptions, and reconciliation of accounts in a timely manner. 
• Identify risk, set action plans, and meet regulatory requirements using internal controls. 
• Support and provide feedback to Tax leadership in the development of strategies, policies, and key performance indicators.
• Main support contact between Financial Controls department and multiple Tax Division departments, i.e., sales, client services, marketing.
• Manage the annual fulfillment to EROs enrolled in the Tax program. This includes initial orders, inventory management, online reorders, shipment tracking and assistance to other Tax groups. Ensures timely receipt of tax supplies, i.e., …