Financial Crime Senior Quality Specialist (Sanctions/AML)

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

We’re looking for a FinCrime Senior Quality Specialist to join our growing Sanctions and AML teams!

The primary function of the QA Senior Specialist is to empower and support the QA team, ensuring that quality processes and operational efficiency are consistently maintained and improved. This entails identifying areas of improvement related to quality processes, documentation, and operational workflows to enhance both customer experience and business outcomes. The role is critical in conducting Check-the-Checker (CTC) reviews and organizing calibration sessions to uphold and elevate the quality standards of the team. The QA Senior Specialist is responsible for overseeing the resolution of disputes, ensuring all resolutions are aligned with established quality standards and organizational procedures.

Additionally, this role provides mentorship and guidance to team members, particularly new hires during their onboarding process, by helping them understand their roles and performing accreditation for their competencies. By fostering a robust quality culture and working closely with internal and external stakeholders, the QA Senior Specialist ensures that the QA team remains competent, compliant, and focused on continuous improvement. The position also involves collaborating with various functions such as Training, Knowledge Management (KM), and Continuous Improvement (CI), and reporting directly to the Quality Team Lead to drive the implementation of the quality management strategy and framework across the organization.

Activities performed on the job:

Performs CTC (Check the checker)

• Conduct regular quality checks on QA Specialists, vendors and products, to assure work quality in a timely manner.
• Provides constructive feedback to QA Specialists for performance improvement and to ensure QA teams remain consistent.
• Identifies repeated errors and compliance risks and escalates to compliance oversight from CTC and regular quality reviews.

Manages and responds to QA review disputes and makes necessary corrections if needed

• Reviews and closes disputes in a timely manner and responds to Operations accordingly.
• Demonstrates attention to detail to objectively review cases …