Financial Crime Quality Assistant Manager

Job Title: Financial Crime Quality Assistant Manager
Working Pattern: 36.25 hours per week, Monday to Friday (09:00-17:00, with a 45 minute lunch break)
Salary: Up to £45,000 and up to 20% bonus and benefits
Location: Flexible – Embrace fully remote or hybrid work from any of our vibrant UK offices in London, Cardiff, Durham, or Blackpool.

About Tandem

We are Tandem - Where impact meets innovation

Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share – all while nurturing our planet, our people and our customers. As one of Europe’s fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.

Financial Crime Operations (FC Ops)

We’re building an amazing, centralised department and we’re looking for an ambitious and purpose-driven Financial Crime Quality Assistant Manager to join us.

You will be part of the management team of the Financial Crime Operations (FC Ops) department, reporting to the Financial Crime Operations Manager. The department is in an exciting transformation phase, where FC Ops are creating a first line centralised function that will support all products offered by Tandem. This expansion will provide the successful candidate with opportunities to play a fundamental role in affecting organisational change.

What you will be working on:

Quality oversight:

• Execute risk based and proportionate quality assurance reviews to assess compliance with internal procedures and processes.
• Provide feedback and where required, propose actions to enhance compliance.
• Consider the output of oversight reviews and drive forward any changes identified.
• Work collaboratively with relevant departments (e.g. Learning and Development, Customer Outcome Testing Team etc) to ensure consistency in standards and approach across the bank.

Training & Awareness:

• Working collaboratively with the FC Ops management team to determine training needs for the department.
• Support FC Ops through accreditation to evidence capability in required skills and knowledge.
• Design and deliver departmental training routinely and on an ad-hoc basis.
• In accordance with the financial crime training strategy, own the 1LOD activities in relation to training and awareness.

Documentation:

• Create and maintain FC Ops procedural and process documentation.

What we're looking for:

• Minimum of 5 years’ experience in Risk, Compliance and/or Quality role within FCA regulated financial services firms.
• Hold a professional qualification or a desire to work towards achieving this.
• Knowledge of UK financial crime legislation, regulation and best practice.
• Ability to deliver outcomes in a sensitive and productive manner.
• Strong ability to analyse information and make informed decisions with accurately documented rationales.
• Focus on continuous improvement and the ability to drive forward change.
• Confident in developing and delivering training to an exemplary standard to different audiences and through different mediums.
• Desire to up-skill and cross-skill within the financial crime space
• Ability to draft professional and comprehensive documentation in line with business and industry standards
• A passion for sharing professional experience and the technical development of team members.

Qualities we look for:

• A passion for championing the customer.
• Motivated by purpose-led organisations.
• High levels of personal and professional integrity.
• An entrepreneurial approach with an ability to operate both at a strategic level and to be hands on.
• A positive, self-sufficient manager with excellent communication skills, intellect and energy.
• Sound judgement and business instinct with a desire to challenge the status quo.
• Highly organised with a flexible approach to working.
• Inquisitive and analytical nature with a strong attention to detail.
• A strong work ethic and a focus on delivery.

Rewards that reflect your value, what’s in it for you?

At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:

• 25 days annual leave plus 8 days Bank Holiday
• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc
• Buy or sell up to 5 days holiday a year
• Healthcare cash plan through Westfield Health worth a minimum of £750 per year
• Electric Vehicle salary sacrifice scheme
• Cycle to Work salary sacrifice scheme and a free helmet
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)
• Smart Tech scheme (buy goods with 0% interest)
• 10% discount on solar panels
• Tandem Hub for treats, cash back and discounts on UK retailers
• 2 days per year paid volunteering
• Free cereal, snacks and drinks in all offices
• Quarterly team social budgets

Our Green Deal: Your Impact Amplified

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below:

• Volunteer 2 days a year for charity > receive an early Friday finish
• Raise £200 per annum for charity > Tandem provide PR and marketing support
• Have renewable energy at home > receive an additional 1 day annual leave
• Drive an electric car > receive £500 towards a home charger

Ready to make your mark? 

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

Sourcing Model

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.

Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.