Field Technician II (Albuquerque)

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Field Technician II who will primarily be responsible for performing duties associated with hands on functions within the telecommunications industry.

Our Field Technician II is moderately proficient in the troubleshooting and maintenance of various types of equipment noted. Our ideal Field Technician II has a strong technical, mechanical and electrical background and is familiar and proficient around all major manufacturers of transport equipment, high voltage electrical systems, DC power plant as well as knowledgeable in critical infrastructure, ISP/OSP and all associated test systems to include optical, electrical and power testing equipment associated with the telecommunications industry.

Our Field Technician II will proficiently install, test or turn up a variety of telecommunications equipment including SONET, TDM, DWDM, IP or Ethernet based equipment with limited supervision from the team lead or manager. They'll also troubleshoot and handle maintenance of various types of equipment noted below.

The assigned shift may vary based on needs of the business and typically includes an "On-Call" shift rotation.

*We're open to this position working remotely within New Mexico; however, we do require the position to be within 60 minutes of Albuquerque, NM.

Responsibilities:

• Perform a variety of functions based on the need of their assigned geographic area. Operate under some supervision.

• Participate in conference calls or meetings related to projects and processes.

• Perform installation and installation commissioning's, troubleshooting, and handling of optical transmission systems with guidance from leadership.

• Perform OTDR, Ethernet, BER, and SONET acceptance testing.

• Complete installation, decommissioning, and troubleshooting problems of network and customer services.

• Provide preliminary site surveys for building entrance construction requirements and equipment space availability.

• Responsible for preventable and demand maintenance of the network, critical infrastructure (commonly referred to as facilities), and materials management.

• Ownership for understanding, learning, and executing our industry's "best practice standards" for installation, maintenance, troubleshooting, and safekeeping of the network.

• Able to reasonably work within the company's systems and applications to complete work.

• Installation, labeling, cleaning, and testing of fiber optic patch cords.

• Sometimes assigned to outside plant network in a given market, including metro and long haul fibers.

• Proactively seek and identify potential network problems and report these issues before becoming service affecting events. This includes action to resolve issues identified during routine preventative maintenance conducted during defined timelines.

• Meet documented objectives and goals as business needs define.

• Write routine reports, fill out documentation such as site surveys and audit reports as well as effectively communicate with customers, management, peers, and contractors, as well as other members of the organization.

• Resolve problems involving several concrete variables in standardized situations as use deductive reasoning skills to improve the customer experience and network performance.

• Inspect cabinets, buried cable, construction sites, and other facilities outdoor in various environments, weather conditions, temperatures, exposed to local flora and fauna.

• Effectively operate in both team and individual environments.

• Use written communication effectively with internal and external peers on a daily basis to work towards common goals. Resolve minor conflicts with industry peers, internal peers or customers without management intervention being necessary.

• Read and interpret documents such as OSHA/Company safety rules, MSDS, MOP's, process and procedure documents as well as vendor documentation related to equipment owned by the company.

• Assist other employees with tasks as needed.

• Act as an informal resource for less experienced Field Technicians.

• Conduct a daily inspection of company issued vehicle to ensure it is in a safe operating condition.

• Maintain eligibility to operate a company issued vehicle per our policy. This includes possession of a state issued driver's license.

• Regularly lift and move objects weighing up to 50 pounds.

• Follow all personal safety policies and procedures.

• Participate in on-call schedule rotation 24/7/365, dispatch, and overtime.

• Work occasional long shifts with overnight travel as necessary.

• Other duties as assigned.

Qualifications:

• Must be located within 60 minutes Albuquerque, NM.

• High school diploma or equivalent.

• Minimum of three (3) years experience in Telecom technical work.

• Basic telecom and/or industry safety training, a plus.

• Must be able to maintain eligibility to operate a company issued vehicle per our policy (no more than 2 moving violations within the past 3 years); this includes possession of a state-issued driver's license for the state in which you live.

• Ability to regularly lift and move objects weighing up to 50 pounds.

Base Pay Range: $22.50 -$31.50 USD/hour, commensurate with experience.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.