Field Service Technician - Virginia & Tennessee Region

About Us

BeautyHealth is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence.

Every person here is a key player in our success. We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.

Job Description:

The Field Service Technician - Virginia & Tennessee position supports one of the Hydrafacial divisions in a service role. Previous experience in repair and maintenance or manufacturing of electro-mechanical devices as well as automobile and air travel is highly desirable.

HERE’S WHAT YOU’LL BE DOING: 

• Represent and perpetuate Hydrafacial’s customer service values

• Travel to various (customer) sites to perform maintenance and repair on electro-mechanical devices

• Complete and accurate data entry and documentation of service action and customer interaction

• Support other internal operational teams and complete department projects, as needed

• Provide feedback and participate in procedure/process improvements

• Complete and process various service requests and orders

HERE'S WHAT YOU'LL BRING TO THE ROLE: 

• Customer service experience, preferably in a technical/computer related field

• Knowledge/experience - electro-mechanical devices

• Ability/experience in troubleshooting and problem solving

• Ability/experience instructing and educating customers on product use

• Excellent oral and written communication as well as interpersonal skills

• Excellent organization and follow up skills, ability to prioritize and multitask

• Driven and motivated to help others, support coworkers, be a team player & enhance morale

• Meticulous, detail oriented and strive to minimize mistakes and duplication

• Ability to learn, discover answers, retain new information and share the knowledge

• Ability to identify with customers and build rapport

• Ability to maintain a positive & professional demeanor, exercise good judgment at all times

• Ability to work in a fast-paced environment

• Self starter and motivated to excel at work

• Able to maintain flexibility in work schedule and work some evening and/or weekend shifts

• Authorized to work, drive and travel in the United States

• Able to lift up to 85 lbs, as needed

What else can you expect with HydraFacial?

PERKS! We proudly offer full health benefits, that’s medical, dental, vision, FSAs, HSAs, Accident Insurance, and even Pet Insurance for your furry family to name …