Field Service Technician

USA-Remote Worker-Pennsylvania

As the industry leader in water technology, we’re growing and need talented people like you to help us continue to protect the world’s most vital resource.

Nalco Water, an Ecolab Company, seeks a Field Service Technician to join its industry leading service team in Worcester, MA. If you enjoy interacting with customers, challenging work environments, and working in a hands-on capacity, we invite you to apply. This is your opportunity to join a large growing company offering a competitive base salary, excellent benefits and a strong safety culture.

What’s in it For You:

  • You’ll join a growth company offering a competitive pay and benefits
  • Comprehensive benefits package starting day 1 of employment – medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!
  • A long term, advancing career path in service, sales or management
  • A culture that values safety first, including training and personal protection
  • Pride in working for a company that provides clean water, safe food, abundant energy and healthy environments

What You Will Do:

  • Execute on cooling tower cleaning, treatment, and large scale water disinfection.
  • Utilize power washers, industrial vacuums, and basic hand or power tools.
  • Provide technical support to customers; identifying and resolving customer challenges, escalating as required.
  • Establish effective working relationships with a variety of customers and partner with them on best practices.
  • Ensures that all aspects of on-the-job safety are maintained, including compliance with Nalco Safety policies.
  • Install, calibrate, and maintain water treatment equipment (chemical feed, process monitoring, water softeners, etc.) at customer accounts
  • Execute required chemistry tests, log, and report data, and maintain product inventories at customer accounts
  • Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans.
  • Provide technical support to customers; identifying and resolving customer pain points, escalating as required.

Territory/Location Information: 

  • This position is based in Pennsylvania, New Jersey, and Delaware
  • Territory covers about a 400 mile radius of the surrounding area
  • 20% of overnight travel required per month
  • Pay: $25/hr

As a trusted partner, your customers will rely on you for their success.  Nalco Water is committed to seeing you succeed and provides innovative training programs to ensure you’re prepared to solve any customer problem.  Based on your skill level and experience, topics covered may include technology, product, service, business and industry acumen, direct coaching and mentoring, sales management and leadership, classroom training and certifications.  

Minimum Qualifications:

  • High School diploma or equivalent
  • 2 years of mechanical/technical experience
  • Possess a valid Driver's License and acceptable Motor Vehicle Record
  • Immigration sponsorship is not available for this role

Physical Demands:

  • Must be able to access and be comfortable with working in a variety of conditions to include confined spaces damp and/or dusty locations, freezing conditions and hot conditions
  • Must be able to physically perform the essential duties of the position which include lifting 50 lbs, stooping, kneeling, crouching, reaching, use hands to finger, balancing, walking, standing, talk and hear;
  • Must be able to pass a drug screen.

Preferred Qualifications:

  • Associate’s degree or trade school certification 
  • Demonstrated mechanical aptitude
  • Water treatment or specialty chemical industry experience
  • Working knowledge of boilers, cooling towers, and wastewater treatment systems
  • Experience working with Microsoft Office Suite

About Nalco Water:

In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.


Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at 

Covid-19 Vaccine Notice

Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab. 


Americans with Disabilities Act (ADA) 

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.  


Job Profile


North America


United States


Advancing career path Company paid pension Competitive base salary Competitive pay Competitive pay and benefits Comprehensive benefits Comprehensive benefits package Culture that values safety Dental Excellent benefits Innovative training programs Medical Medical, Dental, Vision Pension Pride in working for a company that provides clean water Safety culture Stock purchase Stock Purchase Plan Training Training programs Tuition reimbursement Vision


Basic hand tools Chemistry tests Cleaning Coaching Data analysis Industrial vacuums Leadership Management Mechanical aptitude Microsoft Office Microsoft Office Suite Power tools Power washers Process monitoring Sales Sales Management Technical Expertise Technical Support Training Water Technology Water treatment Water treatment equipment

  • Cooling tower cleaning
  • Establish customer relationships
  • Execute chemistry tests
  • Execute required chemistry tests
  • Install and maintain equipment
  • Maintain product inventories
  • Provide routine service support
  • Provide routine service support to Sales Representatives
  • Provide service support
  • Provide technical support
  • Provide technical support to customers
  • Technical Support
  • Training
  • Water disinfection
  • Work with customers

2 years


Associate's Degree Chemistry High school diploma High school diploma or equivalent Trade school certification


Driver's License


Immigration sponsorship not available Must be able to pass a drug screen Physical Demands Travel required


America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9