Field Service Technician

As the industry leader in water technology, we’re growing and need talented people like you to help us continue to protect the world’s most vital resource.

Nalco Water, an Ecolab Company, seeks a Field Service Technician to join its industry leading service team in Worcester, MA. If you enjoy interacting with customers, challenging work environments, and working in a hands-on capacity, we invite you to apply. This is your opportunity to join a large growing company offering a competitive base salary, excellent benefits and a strong safety culture.

What’s in it For You:

• You’ll join a growth company offering a competitive pay and benefits
• Comprehensive benefits package starting day 1 of employment – medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!
• A long term, advancing career path in service, sales or management
• A culture that values safety first, including training and personal protection
• Pride in working for a company that provides clean water, safe food, abundant energy and healthy environments

What You Will Do:

• Execute on cooling tower cleaning, treatment, and large scale water disinfection.
• Utilize power washers, industrial vacuums, and basic hand or power tools.
• Provide technical support to customers; identifying and resolving customer challenges, escalating as required.
• Establish effective working relationships with a variety of customers and partner with them on best practices.
• Ensures that all aspects of on-the-job safety are maintained, including compliance with Nalco Safety policies.
• Install, calibrate, and maintain water treatment equipment (chemical feed, process monitoring, water softeners, etc.) at customer accounts
• Execute required chemistry tests, log, and report data, and maintain product inventories at customer accounts
• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans.
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required.

Territory/Location Information: 

• This position is based in Pennsylvania, New Jersey, and Delaware
• Territory covers about a 400 mile radius of the surrounding area
• 20% of overnight travel required per month
• Pay: $25/hr

As a trusted partner, your customers will rely on you for their success.  Nalco Water is committed to seeing you succeed and provides innovative training programs to ensure you’re prepared to solve any customer problem.  Based on your skill level and experience, topics covered may include technology, product, service, business and industry acumen, direct coaching and mentoring, sales management and leadership, classroom training and certifications.  

Minimum …