Field Service Technician
USA-Remote Worker-Maryland
As the industry leader in water technology, we are growing and need talented people like you to help us continue to protect the world’s most vital resource.
Nalco Water, an Ecolab Company, seeks a Field Service Representative to join its industry leading sales and service team. You will partner with Sales Representatives on executing service plans in strategic district accounts and providing customers with problem solving support. You will also assist District Sales Representatives with launching new applications in current customer accounts and in transitioning competitively held accounts to Nalco Water. This position requires you to install, maintain and calibrate chemical feed equipment and process monitoring equipment.
What’s in it For You:
- You will join a growth company offering a competitive pay and benefits
- A company vehicle and cell phone
- A long term, advancing career path in service, sales, or management
- Access to the industry’s most innovative training programs
- A culture that values safety first, including training and personal protection
- Pride in working for a company that provides clean water, safe food, abundant energy, and healthy environments
What You Will Do:
- Install, calibrate, and maintain water treatment equipment (chemical feed, process monitoring, water softeners, etc.) at customer accounts
- Execute required chemistry tests, log, and report data, and maintain product inventories at customer accounts
- Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans.
- Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
Territory/Location Information:
- This position is based in the Rockville, Maryland / Washington DC area.
- Territory covers about a 200 mile radius of the surrounding area
- Targeted accounts are within the industrial and institutional marketplace
- 10% or number of nights per month of overnight travel required
- Pay: $27/hr
As a trusted partner, your customers will rely on you for their success. Nalco Water is committed to seeing you succeed and provides innovative training programs to ensure you are prepared to solve any customer problem.
Minimum Qualifications:
- High School diploma or equivalent
- 2 years of mechanical/technical experience
- Possess a valid Driver's License and acceptable Motor Vehicle Record
- Immigration sponsorship is not available for this role
Physical Demands:
- Must be able to access and be comfortable with working in a variety of conditions to include confined spaces damp and/or dusty locations, freezing conditions, and hot conditions;
- Must be able to physically perform the essential duties of the …
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Benefits/PerksAdvancing career path Cell phone Company vehicle Company vehicle and cell phone Competitive pay Competitive pay and benefits Culture that values safety Dental Education assistance Employee Assistance Program Employee stock purchase plan Flexible Spending Accounts Health savings account Innovative training programs Life Insurance Life Insurance Plans Long term career path Medical Medical/Prescription Coverage Paid parental leave Parental leave Pension Pension plan Pride in working for a company that provides clean water Retirement Health Care Benefits Safety culture Stock purchase Stock Purchase Plan Training Training programs Wellness program
Tasks- Execute required chemistry tests
- Maintain product inventories
- Problem solving
- Provide routine service support
- Provide routine service support to Sales Representatives
- Provide technical support
- Provide technical support to customers
- Technical Support
- Training
- Work with customers
Chemistry tests Data analysis Management Mechanical aptitude Microsoft Office Microsoft Office Suite Process monitoring Recruiting Sales Technical Expertise Technical Support Training Water Technology Water treatment Water treatment equipment
Experience2 years
EducationAssociate degree Chemistry High school diploma High school diploma or equivalent Trade school certification
Certifications TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9