Field Service Technician - US Remote

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The Field Service Organization (FSO) is responsible for supporting the upgrade, implementation and maintenance of highly technical Communications Systems at customer locations throughout the West Region (T8).

Job tasks include but are not limited to: Subscriber mobile installation, System Upgrades, Deployment, Optimization, and repair of Infrastructure, Public Safety Loggers, Subscribers, Computers, Servers and Network Equipment.

Our Department works closely with Customers, System Managers, Engineers, Sales Team, Project Managers, System Technologists and Service Partners to accomplish the assigned tasks. This posting is based in the Greater Los Angeles Area, but covers throughout the entire state of California and parts of Nevada and Arizona.

Job Description

Primary Duties and Responsibilities:

• Perform removal and installation of Fixed Network Equipment (FNE) and mobile communications equipment and associated cabling in customer locations/vehicles utilizing best practices and per R56 Standards and Guidelines.
• Perform simple troubleshooting and repair existing equipment installations as required.
• Perform removal and installation of 12-volt electronic equipment such as Emergency Lights and Controllers, Sirens, Mobile Computer and Docking stations, Radio Chargers, Mobile Video recording equipment, GPS equipment, equipment consoles, safety cages, etc.
• Complete pre- and post-installation checklists to document and ensure operation of the vehicle’s existing accessories, lights and other components.
• Document the physical condition of the vehicle before and after work is completed.
• Document customer information, details of work performed, hours worked, parts used, specific instruction from the customer, etc.
• Responsible for accurate reporting in time tracking systems each week before the day/time determined by the manager.
• Responsible for proper care and maintenance of all assigned company assets.
• Responsible for calibration of assigned test equipment and keeping the test equipment …