Field Service Technician - US Remote

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The Field Service Organization (FSO) is responsible for supporting the upgrade, implementation and maintenance of highly technical Communications Systems at customer locations throughout the West Region (T8).

Job tasks include but are not limited to: Subscriber mobile installation, System Upgrades, Deployment, Optimization, and repair of Infrastructure, Public Safety Loggers, Subscribers, Computers, Servers and Network Equipment.

Our Department works closely with Customers, System Managers, Engineers, Sales Team, Project Managers, System Technologists and Service Partners to accomplish the assigned tasks. This posting is based in the Greater Los Angeles Area, but covers throughout the entire state of California and parts of Nevada and Arizona.

Job Description

Primary Duties and Responsibilities:

• Perform removal and installation of Fixed Network Equipment (FNE) and mobile communications equipment and associated cabling in customer locations/vehicles utilizing best practices and per R56 Standards and Guidelines.
• Perform simple troubleshooting and repair existing equipment installations as required.
• Perform removal and installation of 12-volt electronic equipment such as Emergency Lights and Controllers, Sirens, Mobile Computer and Docking stations, Radio Chargers, Mobile Video recording equipment, GPS equipment, equipment consoles, safety cages, etc.
• Complete pre- and post-installation checklists to document and ensure operation of the vehicle’s existing accessories, lights and other components.
• Document the physical condition of the vehicle before and after work is completed.
• Document customer information, details of work performed, hours worked, parts used, specific instruction from the customer, etc.
• Responsible for accurate reporting in time tracking systems each week before the day/time determined by the manager.
• Responsible for proper care and maintenance of all assigned company assets.
• Responsible for calibration of assigned test equipment and keeping the test equipment database up to date.
• Responsible for processing all expense reports within the Motorola Solutions HR Guidelines.

Candidate Qualifications:

• Within six months of hire, must possess CET Associate certification.
• Within six months of hire, must achieve appropriate technical certifications for their role. Appropriate Certification for an installer would be the ETA Mobile Communications and/or Electronics Installers Certification or the Emergency Vehicle Technician.
• Must possess R56 Installer Certification within 1 year of hire.
• Training and experience in the configuration, testing, and optimization of current Motorola two-way radio subscriber equipment.
• Associates degree, or technical school certification, or military training in a related field preferred.
• Availability to be on-call 24/7 365 day basis, wiling to work overtime, weekends, holidays, and varying schedules may sometimes be required.
• Travel estimation 25-50%
• Must possess a valid driver’s license and have a clean driving record.
• Must be able to pass a background check.
• Must be able to obtain background clearance as required by government customers.

Additional Qualifications:

• Bachelor's degree preferred.
• Must have an understanding and trained in basic electronics and electrical theory.
• Must have a good understanding of vehicle assembly, as well as vehicle electrical and mechanical systems.
• Skilled in the use of basic electronic test equipment such as DVMs, watt meters (power meters), communications systems analyzers, etc.
• Skilled in the use of hand and power tools associated with mobile and FNE equipment installation.
• Able to use a computer and familiar with common computer programs such as Microsoft Word, Microsoft Excel, and internet browsers.
• Self motivated and able to quickly learn new system types and technologies as they are introduced.
• Able to work as a member of a team which includes individuals with diverse backgrounds and experiences.
• Good verbal and written communications skills.
• Skilled in the use of product specific tools and software in order to perform basic configuration and testing, both pre- and post-installation, as needed.
• Basic understanding of communications systems functionality and technology associated with the customer system(s).

This position is a remote position and candidates can be located anywhere in the US. However, due to schedule and travel, candidates should be located in Southern California, US.

Salary range: $36 - $40 per hour ($75,000 - $85,000 per year)

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Basic Requirements

• 3+ years of experience in one of the following: LMR, RF Systems, Radio Frequency, Radio Communications, Wired/Wireless Communication Systems, Networking Equipment, Electronics, OR with a military background.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.

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