Field Service Technician - South Texas
Remote Office, USA
About Us
BeautyHealth is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence.
Every person here is a key player in our success. We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.
Job Description:
The Field Service Technician - South Texas position supports one of the Hydrafacial divisions in a service role. Previous experience in repair and maintenance or manufacturing of electro-mechanical devices as well as automobile and air travel is highly desirable.
HERE’S WHAT YOU’LL BE DOING:
Represent and perpetuate Hydrafacial’s customer service values
Travel to various (customer) sites to perform maintenance and repair on electro-mechanical devices
Complete and accurate data entry and documentation of service action and customer interaction
Support other internal operational teams and complete department projects, as needed
Provide feedback and participate in procedure/process improvements
Complete and process various service requests and orders
HERE'S WHAT YOU'LL BRING TO THE ROLE:
Customer service experience, preferably in a technical/computer related field
Knowledge/experience - electro-mechanical devices
Ability/experience in troubleshooting and problem solving
Ability/experience instructing and educating customers on product use
Excellent oral and written communication as well as interpersonal skills
Excellent organization and follow up skills, ability to prioritize and multitask
Driven and motivated to help others, support coworkers, be a team player & enhance morale
Meticulous, detail oriented and strive to minimize mistakes and duplication
Ability to learn, discover answers, retain new information and share the knowledge
Ability to identify with customers and build rapport
Ability to maintain a positive & professional demeanor, exercise good judgment at all times
Ability to work in a fast-paced environment
Self starter and motivated to excel at work
Able to maintain flexibility in work schedule and work some evening and/or weekend shifts
Authorized to work, drive and travel in the United States
Able to lift up to 85 lbs, as needed
What else can you expect with HydraFacial?
PERKS! We proudly offer full health benefits, that’s medical, dental, vision, FSAs, HSAs, Accident Insurance, and even Pet Insurance for your furry family to name a …
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Accident Insurance Basic Life/AD&D Basic Life/AD&D and Long-Term Disability coverage Dental Employee stock purchase plan FSAs Full health benefits Health benefits HSAs Medical Pet Insurance Vision
SkillsCommunication Customer service Data Entry Documentation Education Interpersonal Troubleshooting
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9