Field Service Technician

Job Summary

SHI has an exciting opportunity available as a Field Technician in our Modern Workplace Services Group. This is a full-time,  that requires daily travel from the employee’s home location to the various customer locations within the region. The coverage area is approximately 2 hours from home and must have reliable transportation. The Field Technician can expect repair tickets to be assigned daily through a mobile application. The Field Technician will then schedule service with the end user and travel to the site to resolve the hardware issue. Work hours are Monday through Friday, 8:00 a.m. – 5:00 p.m. local time.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Responsibilities

Include but not limited to

• Repair desktops, laptops, and tablets within the required service level
• Document assigned tickets with appropriate troubleshooting steps taken and resolution details
• Order and return defective PC parts to OEM as needed to meet required SLAs
• Maintain inventory and provide monthly updates for SHI sparing
• Assist with PC Deployment projects as needed, which includes
  • Unboxing PC’s
  • Apply image and updates to new equipment and/or
  • Install software and other applications as needed
  • Deploy desktop, laptop, or tablet to end user
  • Complete data transfer from old PC to new PC
• Assist with end of life activities such as wiping, boxing/palletizing, and shrink wrappings desktops, laptops, and tablets for freight shipment

Qualifications

• High School Diploma or GED
• A+ Certification or equivalent industry experience
• 2+ years’ experience in the IT Industry
• 2-4 years of proven desktop support experience
• 1-3 years of computer refresh and deployment experience
• Experience installing, configuring and supporting Windows OS
• Must have reliable transportation

Required Skills

• Ability to troubleshoot and resolve PC hardware issues
• Ability to work independently in the field and in a team without constant supervision
• Must be organized and have the ability to multitask and maintain organization
• Must have the ability to follow and execute set processes and procedures
• Must possess troubleshooting and diagnostic skills for hardware and software support
• Must have excellent customer service skills
• Ability to maintain Network and IT Infrastructure
• Must have excellent time management skills
• Capable of following and executing set processes and procedures

Preferred:

• Knowledge of Dell, Fujitsu and HP platforms
• Knowledge of various OEM part ordering process

Certifications Required

• A+ Certification must be maintained during employment

Unique Requirements

• Position requires 75% travel
• Ability to lift 50 lbs.
• Lifting of laptops and desktops daily

Additional Information

• The estimated annual pay range for this position is $40,000 - $55,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status