Field Service Technician

Field Service Technician

This role is a remote role in the states of  CO, UT, WY, or ID. 

Who we are:

Aerzen USA Corporation is an international manufacturer of positive displacement blowers, hybrid blowers, screw compressors and turbo blowers. These high-quality machines are used for air and gas applications across many essential industries, including: Wastewater, Cement, Biogas, Pharmaceutical and Food, among many others. We are One Team, and we Empower our team members to be both Inquisitive and Evolutionary. 

What we offer:

We offer a competitive salary, generous health benefits (to include 96% company-paid benefit plans), a 401(k) with company match, Tuition Reimbursement, and a Profit-Sharing bonus package, along with the opportunity to work with a dynamic group of professionals in a triple-bottom-line business philosophy of “People, Planet, Prosperity”. 

What you will do:

As a Field Service Technician, you will perform and carry out all tasks related to installing, assembling, servicing, and repairing Aerzen products. You provide customers with prompt, professional and high-quality service. Work is performed at our location and/or at our customer’s location. Services provided may be scheduled or on-demand. Overnight travel on short notice is often required. You must live in the Colorado / Utah / Wyoming / Idaho area in which you service. 

• Performs startups, equipment inspections, troubleshooting, repairs and/or preventive maintenance service on all Aerzen Products at customer sites; Represent Aerzen in professional and courteous manner following all Aerzen and customer safety requirements.
• Installing, configuring, calibrating and maintaining control, measurement and indicating instrumentation (pneumatic, analog & digital); Installing and terminating electrical, pneumatic and fluid connections; Understand controls narratives and analyze/troubleshoot process application related issues.
• Analyzing and correcting communication issues; Properly address TCP/IP networks and RS-485 communications.
• Perform repairs and assembly on Aerzen Products; Disassemble; assess damage and evaluate failures on machines; diagnose problems with Aerzen machines by evaluating material condition and asking the customer questions; demonstrates the ability to offer machine-based recommendations; can identify the root cause of a machine failure; Utilize defined procedures and a standard rebuild kit.
• Read, understand and use equipment diagrams, checklists, engineering drawings, and other process documentation to perform service tasks, assembly and repairs on Aerzen Products.
• Communicate with customers to discuss job requirements, provide recommendations and service options, listen to customer concerns, and provide status updates during service call and at completion. 
• Evaluate customer future needs and communicate information through appropriate …