Field Service Technician - Northern California

About Us

BeautyHealth is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence.

Every person here is a key player in our success.  We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.

Job Description:

The Field Service Technician will support one of our divisions in a service role. In this role, you will be responsible for installing, maintaining, and repairing equipment at customer sites. The ideal candidate will have strong technical aptitude, excellent problem-solving skills, and a commitment to delivering high-quality service. 
 

What you’ll do: 

Primary Responsibilities:  

• Represent and perpetuate HydraFacial’s customer service values.  This includes but is not limited to being punctual for appointments, communicating professionally with customers and other Hydrafacial employees, and following Hydrafacial guidelines for appropriate attire while working on-site at a customer’s location. 

• Travel to various (customer) sites to perform maintenance and repair on electro-mechanical devices, with virtually 100% of time being spent in the field.  

• Daily submission of complete and accurate data entry and documentation of service action and customer interaction.  This includes but is not limited to field service tickets and ATP reports. 

• Support other internal operational teams and complete department projects, as needed.  This includes peers, other members of the technical services department, engineering, and training and education. 

• Provide feedback and participate in procedure/process improvements.

• Complete and process various service requests and orders.  

• Participate in new-hire training, sharing your time, expertise, and learnings with others that join the team.  

• Performs other duties as assigned. 
   

What you need to know: 

Experience/Skills/Education: 

• High School Diploma/equivalent . 

• 3-5 years of previous experience in technical field service, technical support, electro-mechanical device manufacturing.  Experience related to IOT / connected devices considered an asset.  

• Familiar with various computer operating systems / software / applications.  Not just in devices you have or may support, but also those you will use to complete your job daily.  Outlook, Salesforce, Adobe Acrobat, and Concur, for example, are all with which you should have familiarity. 

• Customer service experience, preferably in a technical/computer related field.  

• Knowledge/experience - electro-mechanical devices.  

• Ability/experience in troubleshooting and problem solving.  

• Ability/experience instructing and educating customers on product use, care, and maintenance . 

• Excellent oral and written communication as well as interpersonal skills.  

• Excellent organization and follow up skills, ability to prioritize and multitask.  

• Driven and motivated to help others, support coworkers, be a team player & enhance morale.  

• Meticulous, detail oriented and strive to minimize mistakes and duplication.  

• Ability to learn, discover answers, retain new information and share the knowledge.  

• Ability to identify with customers and build rapport.  

• Ability to maintain a positive & professional demeanor, exercise good judgment at all times . 

• Ability to work in a fast-paced environment.  

• Self-starter and motivated to excel at work.  

• Able to maintain flexibility in work schedule and which will include some evening and/or weekend shifts.  

• Authorized to work, drive, rent a car, and travel in the United States, potentially 1-2 weeks at a time away from home.  

• Own your own vehicle to be used for short journey (2-hour radius from residence) appointments. 

• Able to lift up-to 85 lbs., as needed.  Generally, physically fit. 
   

Desired: 

• Relevant technical certifications preferred  

What else can you expect with HydraFacial?

PERKS! We proudly offer full health benefits, that’s medical, dental, vision, FSAs, HSAs, Accident Insurance, and even Pet Insurance for your furry family to name a few. We also provide Basic Life/AD&D and Long-Term Disability coverage at no cost to you! Top these benefits off with an a 401(K) plan with an Employer Match.

Every person here is a key player in our success. We are firm believers in making the little things count each day so that the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.

We mean it when we say you’ll LOVE this role.

(Base Salary Pay Range: $65,000 - $75,000)

An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of BeautyHealth’s total rewards package for our employees. Other rewards may include annual bonuses, long-term incentives based on level, paid time off, and region-specific benefits. Come grow and GLOW with us!

BeautyHealth is proud to be an equal opportunity employer.  We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, gender identity, gender expression, age, disability, genetic information, pregnancy or any other protected characteristic as outlined by color, federal, state or local laws.  We are committed to working with and providing accommodation to applicants with physical and mental disabilities. 

BeautyHealth does not accept unsolicited assistance or resumes/CVs from third party search firms. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral or CV/resume submitted by a search firm to any employee at our company without a valid written search agreement. If we need additional support, we will be sure to reach out directly to one of our preferred providers.  Please no phone calls or emails