Field Service Technician- Northern California

Why Badger Meter?
 

Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!

Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated.  

We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world’s most precious resource. 
 

What You Will Contribute:
 

The Field Service Tech is responsible for monitoring, maintaining, accurately troubleshooting, and repairing SmartCover™ Systems for all customer’s installed bases in Northern California. Provides Customer Relationship Management to create and maintain a strong customer loyalty and continuously improve customer satisfaction. Builds trust and maintains open communication with customer(s) in assigned area. Works independently in assigned territory while following company policy and culture protocols. May include the ability to travel outside of the state for other projects dependent upon training and success criteria. Adapts to rapidly changing priorities and consistently works within a balance between maximum efficiency without sacrificing quality of work.

This position will service the San Francisco and Sacramento areas initially, so it is preferred that the candidate reside in close proximity to that territory.

Essential Functions:

• In the field analysis, troubleshooting and repair to support SmartCover™ Systems.
• Documentation of services performed with demonstrated accuracy and thoroughness.
• Customer training and general customer service of all SmartCover™ Systems and products.
• Scheduling jobs in response to customer requests or requirements.
• Develop strong relationships with customers, co-workers, and sales channels.
• Maintain all company assets, vehicle, generators, tools, etc.
• Work in compliance with all health and safety and environmental legislation including, but not limited to, the Occupational Health and Safety Act and Regulations and SmartCover Policies, Procedures and Code of …