Field Service Technician - New York City

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

It’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 85 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future.

Job Description

• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results
• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues
• Continuous training in the latest technologies and troubleshooting techniques
• Team with Engineering, Project Management and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations

• Maintain, optimize, test, document and support complex communication systems and software applications, including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband systems.  

• Provide weekly reports of activities and accomplishments.

• Deliver knowledge of R.F. systems, such as transmitters, receivers, and antenna networks

• Deliver knowledge in standard telephony and dedicated data circuits, and packet switching techniques

 

Specific Knowledge/Skills:

• 2 year Associate Degree in Electronics or IT (preferred), or equivalent on-the-job experience

• Security +, CompTIA or related certificate is highly desirable

• Proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges. 

• Knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN)

• Experience with logging recording systems, RF interfaces, wired/wireless communications systems and networking equipment

• Computer literate with proficiency in MS Word, Excel, Outlook, and Access

• Strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams

• Self-motivated and self-managed to perform the required duties at a distance from direct supervision

• Must be able to solve customer problems quickly during stressful situations

Candidate Requirements:

• Must be able to obtain background clearance as required by government customer.
• Must reside in tri-state New York or be willing to commute to customers located in New York City, NY.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

• Must have a current, valid driver’s license and no traffic violations.

• Must be willing to travel 10%-25% of the time as needed for training.

• On-call rotation once a month
   

The base salary range for this position in New York is $70,000 - $85,000.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
 

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Basic Requirements

• 2+ years experience with one or more of the following: LMR, RF systems, P25, ASTRO 25, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking equipment or Military experience
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.

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