Field Service Technician - Long Island, NY

Field Service Tech

About Stryker  

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

At Stryker Communications, our Field Service Technicians serve as The Wolf for our customers. If you’re not familiar with Pulp Fiction, that translates to you on a team of people who get things done when the pressure is on. Our medical devices play a vital role in surgery and if you’re interested in learning the latest medical technology while saving the day for hospitals around the country, then this position is for you.

Quick Summary
The person taking the Field Service Technician role will spend the majority of their time in four key areas. They are:
1. Traveling between hospitals based on assignment of service requests.
2. Troubleshooting and resolving customer and product issues.
3. Building positive relationships with Stryker customers.
4. Documenting service results in order to maintain accurate quality records.

The environment and culture for this role is fast-paced and you’ll be constantly on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers and sales representatives. Through time as a Field Service Technician, the foundation is laid to follow multiple career paths including engineering, project management, and leadership.

Initial Objectives
Within the first six months you’ll:
1. Gain a basic understanding of the cutting edge of medical technology as it relates to our booms, lights, integration, and IP product lines.
2. Develop solutions for customers who are in a pinch.
3. Build strong bonds with fellow Field Service Technicians and in-house support teams.
4. Potentially earn enough hotel reward points for an extended vacation.

Basic Background
The person in this role should love to solve problems. We prefer an engineering degree but understand technical prowess can be gained through personal experience. Candidates must be willing to spend most weekdays traveling, be capable of successfully communicating with …