Field Service Technician - Frederick, MD

Field Service Technician - Frederick, MD

Department: Service - Field Service

Employment Type: Permanent - Full Time

Location: United States/Field based

Reporting To: District Service Manager

Compensation: $25.00 - $30.00 / hour

Description

GLORY OFFERS:
· 401k plan with company nonelective contribution and employer match 
· Paid Parental Leave, Comprehensive Benefit Package including tuition and adoption assistance, Bonus Opportunities, & Career Advancement
PAY RANGE: · $25 - $30 an hour · Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Key Responsibilities

· Ensure overall customer satisfaction· Diagnose system problems and make repairs· Keep customer apprised of progress during maintenance or a down system situation· Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance· Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. · Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage).

Skills, Knowledge & Expertise

REQUIRED EDUCATION AND QUALIFICATIONSEducation Level:· Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience · Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred Qualifications:  · Excellent customer service and communication skill· Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication· Logical trouble shooting skills and capability to isolate problems at PCB or component level· Ability to effectively work with electric schematics, logic diagrams, mechanical drawings· AC/DC power distribution, and digital/analog circuitry· Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred· 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience· Hold a Valid Driver’s License· While some computer knowledge is required, this position is focused electro-mechanical repair. 
·        The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals.  REQUIRED SKILLS …