Field Service Technician - City of Philadelphia

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.

The Philadelphia Field Service Organization is dedicated to and responsible for City of Philadelphia’s public safety 7/800MHz. P25 Radio System.

Job Description

• Installation, optimization, maintenance, and management of mobile communication systems. 
• Focus on maintaining optimal performance levels across an integrated system. 
• Perform system hardware and software installation and optimization. 
• Manage system availability through routine system maintenance and performance monitoring. 
• Work closely with the Customer, Systems Support Center, Dispatch Operations, Product Groups, the Factory, System Engineering, System Integration, the Field Service Organization, the Service Support Network, third party contractors, and the local servicer.
• Insure compliance with response/restoration time commitment.
• Remotely diagnose system failure and facilitate call management as applicable.
• Manage Emergency Service efforts and escalation procedures.
• Support the Telco interfaces of larger systems as well as the LAN/WAN and Microwave networking links.  
• Multi-site trunked systems, integrated network systems, and communication hubs.
• Provide analysis, recommendations and fault diagnostic information to the customer to achieve Best-in-Class system performance and utilization.
• Responsibilities include optimization and support of complex communication systems.
• Provide technical support of specialized systems and product applications including troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure. 
• Maintain, optimize, test and document complex communications systems. 
• Provide weekly reports of activities and accomplishments. 

Candidate Requirements:

• Must have very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls  and bridges.
• Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
• Must have knowledge of R.F. systems, such as transmitters, receivers, and antenna networks
• Must have knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques
• Must be highly computer literate with proficiency in MS Word, Excel, Outlook, and Access
• Must have strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams
• Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision
• Must be able to solve customer problems quickly during stressful situations
• 2 year Associate's in Electronics or IT preferred
• 4+ years field experience as a System Technician. 
• Experience with logging recording systems, RF interfaces, wired/wireless communications systems and/or networking equipment
• Unique combinations of both multi-site RF communications system and/or computer/networking skills are required. 
• The ideal candidate must demonstrate systems experience and have a minimum of 4 years of related experience
• Must have excellent communications skills and always present a professional image.
• Must have a current, valid driver’s license and no traffic violations.
• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contracts
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

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Target Base Salary Range: $68,200 - $109,100 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 4+ years experience in one of the following: IP Networking, Network Engineering, Solution Architecture, ASTRO 25, P25, WAVE VOIP, LMR, RF Systems, Radio Frequency, Radio Communications, Wired/Wireless Communication Systems, Motorola equipment, IT, IT Systems, Telecommunications, Public Safety, Engineering, Networking, Solutions Architecture, or Military experience

Travel Requirements

Over 50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.

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