Field Service Technician 2nd Shift - Queens, NY

Field Service Technician 2nd Shift - Queens, NY

Department: Service - Field Service

Employment Type: Permanent - Full Time

Location: United States/Field based

Reporting To: District Service Manager

Compensation: $25.00 - $32.00 / hour

Description

As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to:

• Directly manage all aspects of customer service and care with our clients 
•  Independently troubleshoot and repair a variety of high-speed cash-handling equipment including coin sorters, teller cash dispensers, currency counters/wrappers, and point of sale (POS) equipment
• Track and manage parts/tools
• Stay abreast of changes in technical and functional elements of GLORY equipment

PAY RANGE:· $25 - $32 an hour · Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.· A 10% shift differential will be paid for working 2nd shift hours.  WORK SCHEDULE: ·         Days: Monday - Friday ·         Time: 2pm - 10pm

Main Responsibilities

•  Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customer apprised of progress during maintenance or a down system situation
• Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
• Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  
• Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage).

Skills, Knowledge & Expertise

Education Level:

• Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience 
• Certificates in related fields, i.e. mechanics, electronics, automation, and data processing preferred
  
  

REQUIRED SKILLS AND COMPETENCIES  

• Excellent customer service and communication skills
• Working knowledge of personal computers especially Microsoft Office, navigation across network sites, and email communication
• Logical trouble shooting skills and capability to isolate problems at PCB or component level
• Ability to effectively work with electric schematics, logic diagrams, mechanical …