Field Service Representative

USA-Remote Worker-New York

As the industry leader in water technology, we’re growing and need talented people like you to help us continue to protect the world’s most vital resource.

Nalco Water, an Ecolab Company, seeks a Field Service Representative to join its industry leading sales and service team. You’ll partner with Sales Representatives on executing service plans in strategic district accounts and providing customers with problem solving support.  You’ll also assist District Sales Representatives with launching new applications in current customer accounts and in transitioning competitively-held accounts to Nalco Water.  This position requires you to install, maintain and calibrate chemical feed equipment and process monitoring equipment.

What’s in it For You:

  • You’ll join a growth company offering a competitive pay and benefits

  • A company vehicle and cell phone

  • A long term, advancing career path in service, sales or management

  • Access to the industry’s most innovative training programs

  • A culture that values safety first, including training and personal protection

  • Pride in working for a company that provides clean water, safe food, abundant energy and healthy environments

What You Will Do:

  • Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans

  • Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts

  • Provide technical support to customers; identifying and resolving customer challenges, escalating as required.

  • Execute required chemistry tests, log and report data, and maintain product inventories at customer accounts

  • Install, calibrate and maintain chemical feed equipment and process monitoring equipment at customer accounts

Territory/Location Information:

  • This position is based in Bronx area

  • Territory covers a 60 mile radius of the surrounding area

  • Targeted accounts are within the light industrial industries

As a trusted partner, your customers will rely on you for their success.  Nalco Water is committed to seeing you succeed and provides innovative training programs to ensure you’re prepared to solve any customer problem.

Training programs are held in the field and virtually.  Based on your skill level and experience, topics covered may include technology, product, service, business and industry acumen, direct coaching and mentoring, sales management and leadership, classroom training and certifications. 

Minimum Qualifications:

  • High School diploma or equivalent

  • Possess a valid Driver's License and acceptable Motor Vehicle Record

  • Immigration sponsorship is not available for this role

Physical Demands:

  • Must be able to access and be comfortable with working in a variety of conditions to include confined spaces damp and/or dusty locations, freezing conditions and hot conditions;

  • Must be able to physically perform the essential duties of the position which include lifting, stooping, kneeling, crouching, reaching, use hands to finger, balancing, walking, standing, talk and hear;

  • Must be able to pass a drug screen and physical exam.

Preferred Qualifications:

  • Associate’s degree or trade school certification

  • Demonstrated mechanical aptitude

  • Water treatment or specialty chemical industry experience

  • Working knowledge of boilers, cooling towers, and wastewater treatment systems

  • Experience working with Microsoft Office Suite

About Nalco Water:

In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.

Annual or Hourly Compensation Range:

$22 – $26 / hour. This position pays an hourly rate and is eligible for overtime.

Annual or Hourly Compensation Range is based on full-time 40 hours per week. Ecolab in good faith anticipates it will pay within the posted range. Many factors are taken into consideration when determining the compensation for a potential new employee such as education, training, experience, work location, travel (if required), etc.


Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Ecolab has the following US benefit offerings: Medical/Prescription Coverage, Health Savings Account, Wellness Program, Dental, Vison, Flexible Spending Accounts (Health Care, Limited Purpose Health Care, Dependent Care), Employee Assistance Program, Life Insurance Plans (Basic Life, Optional Employee Life, Spouse Domestic Partner Life, Dependent Child(ren) Life, Accidental Death and Dismemberment Insurance, Business and Travel Insurance), Disability (Short-Term, Long-Term and Optional Long-Term), 401k Savings Plan, Pension Plan, Retirement Health Care Benefits, Employee Stock Purchase Plan (Full-Time Associates), Long-Term Incentives (Executive Level), Short-Term Incentives, Group Legal Services, Education Assistance Program, Time Off (Vacation, Holiday, Jury Duty and Bereavement leave), Parental Leave (Medical/Short-Term Disability and Paid Parental Leave), Adoption Assistance, Discount on Day Care Services, Caregiver Services and Voluntary Benefits (Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, Auto and Homeowners Insurance, Pet Insurance, Identity Theft Protection and Employee Discount Program). On-Site childcare and fitness facilities may be available at select Ecolab locations. Click here for additional benefits information. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at 

Covid-19 Vaccine Notice

Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab. 

Americans with Disabilities Act (ADA) 

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website. 


Job Profile


North America


United States


Advancing career path Cell phone Company vehicle Company vehicle and cell phone Competitive pay and benefits Culture that values safety Dental Education assistance Employee Assistance Program Employee stock purchase plan Flexible Spending Accounts Health savings account Innovative training programs Life Insurance Life Insurance Plans Medical Medical/Prescription Coverage Overtime Paid parental leave Parental leave Pension Pension plan Pride in working for a company that provides clean water Retirement Health Care Benefits Safety culture Stock purchase Stock Purchase Plan Training Training programs Wellness program


Chemical feed equipment maintenance Chemistry tests Coaching Data analysis Leadership Management Mechanical aptitude Microsoft Office Microsoft Office Suite Process monitoring Process monitoring equipment calibration Sales Sales Management Technical Expertise Technical Support Training Water Technology Water treatment

  • Execute service plans
  • Install and maintain equipment
  • Log and report data
  • Maintain product inventories
  • Perform chemistry tests
  • Problem solving
  • Provide routine service support
  • Provide routine service support to Sales Representatives
  • Provide technical support
  • Provide technical support to customers
  • Training
  • Work with customers

0 years


Associate's Degree Chemistry High school diploma High school diploma or equivalent Trade school certification


Driver's License


Immigration sponsorship not available Must be able to pass a drug screen Physical Demands


America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9