Field Service Rep & Project Lead

Date Posted:

2024-06-11

Country:

United States of America

Location:

RHI99: RTN Remote, Hawaii

Position Role Type:

Remote

This position is hybrid working position 50% onsite in Hickam AFB in Honolulu, Hawaii and 50% remote work (the person must reside in Hawaii) - This position is eligible for relocation assistance

RTX BBN Technologies, a subsidiary of RTX Corporation, is the research company behind many revolutionary advances that we take for granted today. BBN is where email was invented, and the first routers were implemented. Today, BBN's scientists and engineers are working to advance the state-of-the-art on topics ranging from artificial intelligence to quantum cryptography. BBN offers the opportunity to participate in exciting and revolutionary research that solves important problems in an exciting, collaborative environment. 

What You Will Do

We're looking for a creative, collaborative, and highly motivated field service representative to join our project to work closely with our user community on computer assisted Air Force planning at Hickam AFB in Honolulu, Hawaii. The candidate will provide demonstrations of our software and summarize user reaction. The candidate will help users understand how to use the software and observe them using the software to provide feedback to the development team. The candidate will help us gather requirements and requests for changes and help tracking the software changes. The candidate will also perform project management tasks related to project progress tracking, spending analysis and issue tracking. You will spend at least 50% of your time interfacing with users on-site at Hickam AFB and the remainder of your time will be working on project leadership as a remote member of the team. Occasional overnight travel required.

Qualifications You Must Have 

• A degree in business, computer science, engineering or relevant military experience.
• 5+ years or more of work experience or military service.
• Experience with Air Operations Command (AOC) Combat Plans Division
• Position may require occasional travel; expected to be under 5% of the time
• U.S. Citizenship. Ability to access US-only data systems
• This position requires the eligibility to obtain a security clearance

Qualifications We Prefer

• Excellent communication skills, both written and verbal, with the ability to generate reports and presentations
• Demonstrated leadership and organizational skills
• Ability to work independently and as part of a collaborative team
• Experience testing software user interfaces
• Active U.S clearance

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement, and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

• Relocation Assistance available
• This position is Hybrid position 50% onsite in Hickam AFB in Honolulu, Hawaii and 50% remote work (the person must reside in Hawaii)

To help you achieve your goals, BBN will provide:

• A strong leadership team well-versed in government R&D.
• A collaborative and collegial environment to push state-of-the-art research.
• A diverse and technically competent pool of research scientists who are willing to mentor, listen, and help you refine your research vision and goals.
• Business development, programmatic, contracting, finance, and HR support.
• Access, through RTX, to opportunities that help transition your research and ultimately see it fielded.

The salary range for this role is 77,000 USD - 163,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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