Field Service Infrastructure Engineer - Home Based

Job Description

• Location:                           London (EC3A)
• Salary:                               Up to £39k per annum
• Car Allowance:                  £5k per annum
• Contract Type:                   Permanent, Full Time
• Hours:                                09:00 – 17:30, Mon - Fri

**Important**

A full security clearance is required for this role.  Candidates must have lived in the UK for 5 or more years to be considered.

What does a day look like for you here? 

As our Field Service Infrastructure Engineer, you will be working on a home-based basis for one of our dedicated customer accounts, providing a comprehensive range of tasks vital to the smooth operation of infrastructure systems. You'll be the go-to expert for providing technical support and troubleshooting across a diverse range of infrastructure components, including servers, storage solutions, networking equipment, and virtualisation platforms. Your responsibilities span from the initial setup to ongoing maintenance and support.

You'll be tasked with not only setting up new hardware and software components but also configuring them to meet specific requirements. This involves ensuring compatibility, optimising performance, and integrating new systems seamlessly into existing infrastructure. Performing regular maintenance tasks is essential to keep the infrastructure running smoothly. This includes applying system updates, patches, and security fixes, as well as conducting regular backups to safeguard data integrity.

When issues arise, your expertise will be crucial in diagnosing the root cause of hardware and software problems promptly. Whether it's troubleshooting network connectivity issues, diagnosing server hardware failures, or resolving software conflicts, your swift action will minimise downtime and mitigate disruptions to client operations.

Accurate documentation of infrastructure configurations, procedures, and troubleshooting guidelines is essential for maintaining operational consistency and facilitating knowledge transfer. Additionally, providing training and support to end-users ensures they can utilise infrastructure resources effectively and troubleshoot minor issues independently.

So, what are we looking for?  

Back to that ambition of ours. We want to be the UK’s go-to managed service provider. That’s where you come in. Ideally, you will have a diverse range of skills including technical knowledge of desktop environments, hardware, and software systems which will enable you to swiftly diagnose and resolve even the most complex issues.

You’ll also be a customer service superstar, ensuring our customer and their end users have a great overall experience. Your friendly communication and people skills will make users feel valued and supported throughout the incident resolution process.  Your professionalism will be unwavering, guaranteeing an objective approach and accurate management of service perceptions within our customer’s user community. Your keen attention to detail ensures that errors or inaccuracies in documented processes or work instructions are promptly identified, reported, and rectified, maintaining impeccable version control.

You should also have:

• Previous experience in technical support.
• Microsoft Windows 10 Desktop and Office proficiency.
• Knowledge Management article creation experience.
• Willingness to travel to customer site.

Who are we?

We’re a technology business with big ambitions and a friendly northern culture with over 1,000 colleagues. A managed service provider with a passion for delivering business improvements to customers that makes them feel at ease. From cloud-based connectivity to cyber security that creates modern workplaces. We’re trusted by thousands to deliver IT solutions that make life simple and productive.  

We don’t just focus on our customers; we also spend time investing in our colleagues and aim to be as people centric as possible.  We do this by fostering an inclusive and supportive culture where our colleagues feel valued and appreciated. In fact, in our most recent Colleague Engagement Survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication.

Did we mention the perks?

Daisy isn’t just a great place to work, from day one, you will have access to a wide range of excellent benefits. You’ll receive a generous annual leave allowance, access to our Daisy Grow training platform, discounted health plans with eye care schemes, robust health & wellbeing programmes, in-house Wellbeing Team, extensive discounts system and enhanced family friendly policies. 

We want you to have the best work-life balance possible which is why you will also receive 1 additional day of annual leave for each year you are with Daisy with a balance of up to 30 days.  Birthday? Wedding?  No problem, you get one free day of leave to enjoy these special events, on us!

Your benefits will include:

• Home Working:  Work should work for you, so you’ll have the opportunity to work on a home-based basis.  If home working isn’t for you, you also have the option to work on-site at one of our office locations instead.
• Annual Leave: Kick off your Daisy journey with a generous annual leave allowance starting at 25 days.  You’ll watch it increase 1 day per year up to 30 days, as a thank-you for dedication to us. 
• Birthdays & Weddings: Celebrate in style! You’ll receive one free day of annual leave for your birthday and wedding so you can really enjoy these special moments.
• Learning & Development:  Want to go further? So do we, that’s why “Develop Our People” is one of our company values.  You should have every opportunity to develop your skills and reach your goals.  From day one, you will have access to our internal Daisy Grow learning platform and Apprenticeships to customise your development journey and achieve your career aspirations.
• Health & Wellbeing:  We know that good health and wellbeing contributes to an overall better quality of life.  That’s why we are giving you instant access to discounted health plans, virtual GP services, eye care scheme, employee assistance programme and an internal Well Being Team. 
• Discount Platform:  Who doesn’t love a good deal?  You’ll be provided immediate access to our internal discount platform, The Exchange.  The Exchange will be your new home for discounts with over 1,200 retailers, benefits and ongoing recognition.

Ready to join the UK’s go-to managed service provider?  Apply today or contact our friendly Talent Acquisition Team for more information.